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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty and a wore out room
Business response:
Dear MARK, Thank you for sharing your views. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. Our housekeeping and maintenance team are working to ensure rooms are refreshed and up-to-date before allocating them to future guests. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely, Hotel Management
Took money without authorization or services. Booked my room March 20nd 2023, through hotels.com, with the choice to pay at property as I always do. However an unexpected life event changed my course of action, no longer needing the room. However I was charged for an ENTIRE day for a heart price of 111.12 for a service I did not receive! Nor did I ever authorize the payment from my card. I SPECIFICALLY chose to pay at property, leaving room for unexpected reasons or events.
Business response:
Dear Denea, Thank you for taking the time to share your experience with us. We are sorry to learn that you were wrongfully charged for a room you didn't stay in. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your co... read more
Wanted to pay cash for my room but not acceptable-US currency not acceptable? Need to include all forms of payment….. Packaged sweet rolls is not ‘breakfast’- it is a ‘continental breakfast’ I still had to find a restaurant for a real breakfast…..please be honest…..room numbering system-even numbers in front of building and odd numbers in back…..???? Confusing…. But room was very clean….not one trash receptacle…..can pick them up cheap at the.99 cent store.
Business response:
Dear Keith, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The property is old and not well maintained and the room assigned was not very clean.
Business response:
Deno, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered while here. We have followed up with our teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Ac didn’t work and I got allergies staying in the room
Business response:
Marisa, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you encountered regarding the air conditioner. We will address this with our maintenance team and take steps to ensure we are more diligent going forward. We also regret the health-related problems you contracted during your stay and hope you are doing well now. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Managemen... read more
Worst customer service and uncomfortable beds. Upon check-in I waited almost 10 minutes for someone to come out from the back to check me in. Once I was finally checked in I went to my room to shower the water coming from the shower head would not get hot. The bathtub was also backing up and our AC/Heater wasn’t working. When I went down stairs to ask to switch rooms because of these issues the woman at the desk said no my uncle will go look. Her “uncle was extremely rude and I was uncomfortable having him in my hotel room. ... read more
Business response:
Aryana, thank you for taking the time to share your feedback. We apologize for the maintenance issues which inconvenienced you and for the way our associates handled this situation. We will address this with the appropriate individuals and take the necessary steps to ensure we prevent such reoccurrences. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.