This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wanted to pay cash for my room but not acceptable-US currency not acceptable? Need to include all forms of payment….. Packaged sweet rolls is not ‘breakfast’- it is a ‘continental breakfast’ I still had to find a restaurant for a real breakfast…..please be honest…..room numbering system-even numbers in front of building and odd numbers in back…..???? Confusing…. But room was very clean….not one trash receptacle…..can pick them up cheap at the.99 cent store.
Business response:
Dear Keith, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The property is old and not well maintained and the room assigned was not very clean.
Business response:
Deno, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered while here. We have followed up with our teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Ac didn’t work and I got allergies staying in the room
Business response:
Marisa, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you encountered regarding the air conditioner. We will address this with our maintenance team and take steps to ensure we are more diligent going forward. We also regret the health-related problems you contracted during your stay and hope you are doing well now. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Managemen... read more
Worst customer service and uncomfortable beds. Upon check-in I waited almost 10 minutes for someone to come out from the back to check me in. Once I was finally checked in I went to my room to shower the water coming from the shower head would not get hot. The bathtub was also backing up and our AC/Heater wasn’t working. When I went down stairs to ask to switch rooms because of these issues the woman at the desk said no my uncle will go look. Her “uncle was extremely rude and I was uncomfortable having him in my hotel room. ... read more
Business response:
Aryana, thank you for taking the time to share your feedback. We apologize for the maintenance issues which inconvenienced you and for the way our associates handled this situation. We will address this with the appropriate individuals and take the necessary steps to ensure we prevent such reoccurrences. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels... read more
Business response:
Dennis, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Keine Zimmerreinigung - das ist bei dem Preis schon einen Zumutung, bei einem 50 USD Motel hätte ich das OK gefunden, aber bei dem Preis. Die Möbel sind ziemlich abgewohnt - könnte man zumindest in Stand setzen. (Abgeblätterte Funiere u.a.) Es wäre besser gewesen die hätten Kaffemaschinen auf die Zimmer gestellt, als dass sie morgens an der Rezeption Kaffee auschenken ... (Bei gleichem Preis ist das bei z.B Ramada vorhanden)
Business response:
Michael, we uphold all of the brand standards for quality and service, so we are sorry that we fell short of your expectations. We have taken notes of your feedback and shared it with the appropriate members of our team. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We are working hard to deliver the type of hospitality... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.