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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dennis, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Keine Zimmerreinigung - das ist bei dem Preis schon einen Zumutung, bei einem 50 USD Motel hätte ich das OK gefunden, aber bei dem Preis. Die Möbel sind ziemlich abgewohnt - könnte man zumindest in Stand setzen. (Abgeblätterte Funiere u.a.) Es wäre besser gewesen die hätten Kaffemaschinen auf die Zimmer gestellt, als dass sie morgens an der Rezeption Kaffee auschenken ... (Bei gleichem Preis ist das bei z.B Ramada vorhanden)
Business response:
Michael, we uphold all of the brand standards for quality and service, so we are sorry that we fell short of your expectations. We have taken notes of your feedback and shared it with the appropriate members of our team. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We are working hard to deliver the type of hospitality... read more
Staff is plain rude and inconsiderate. Me and my family travel a lot and I can honestly say we will NEVER be stating at an Extended Stay America ever again.
I got severely bitten by bed bugs when I stayed at this property. The management was unwilling at first to give me a refund. Saying that they did not "see" any bed bugs. Well neither did I buddy - but I think we can both see the 100 or so bites including on my face that I got while staying here.
Business response:
Dear P, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur again. Sincerely, Hotel Management
I prepaid my room and they charged me for the room again when they said it was just a hold for incidentals.
Business response:
Thank you for staying at our hotel. We are unhappy to see the rating and regret the inconvenience caused to you due to the incidental charges. Please know that this hold would be reverted back to your bank account in a week to 10 days. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Didn’t even stay the night. Left and got another hotel
Business response:
Victoria, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.