This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is plain rude and inconsiderate. Me and my family travel a lot and I can honestly say we will NEVER be stating at an Extended Stay America ever again.
I got severely bitten by bed bugs when I stayed at this property. The management was unwilling at first to give me a refund. Saying that they did not "see" any bed bugs. Well neither did I buddy - but I think we can both see the 100 or so bites including on my face that I got while staying here.
Business response:
Dear P, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur again. Sincerely, Hotel Management
I prepaid my room and they charged me for the room again when they said it was just a hold for incidentals.
Business response:
Thank you for staying at our hotel. We are unhappy to see the rating and regret the inconvenience caused to you due to the incidental charges. Please know that this hold would be reverted back to your bank account in a week to 10 days. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Didn’t even stay the night. Left and got another hotel
Business response:
Victoria, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Only can speak for one room but the rumblings of the water pipes make it difficult to sleep. 162 beware this room
Business response:
Thank you for staying with us. We are sorry for the noise issues you encountered which impacted your sleep. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Extended Sty Sunnyvale It was probably one of my top three (3) worst hotel experiences of my 30+ year professional life. We arrived at the hotel at 10:00 PM with confirmation numbers in hand for four (4) rooms. We were told they only had two rooms and tried to blame it on Hotels.com and said the one reservation only had one room, not three on it, even though it says three rooms right on the copy I had with me. I had my boss from the UK and our Managing Director from Ireland traveling with us, so to say it was embarrassing wo... read more
Overpriced for the quality and cleanliness. Bed sheets were stained. No daily room service. No slippers or robe available. Noisy AC. Overpriced for the quality
Business response:
We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. Also, we provide housekeeping once a week, although we are happy to offer it at your request for a minimum fee. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.