This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only can speak for one room but the rumblings of the water pipes make it difficult to sleep. 162 beware this room
Business response:
Thank you for staying with us. We are sorry for the noise issues you encountered which impacted your sleep. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Extended Sty Sunnyvale It was probably one of my top three (3) worst hotel experiences of my 30+ year professional life. We arrived at the hotel at 10:00 PM with confirmation numbers in hand for four (4) rooms. We were told they only had two rooms and tried to blame it on Hotels.com and said the one reservation only had one room, not three on it, even though it says three rooms right on the copy I had with me. I had my boss from the UK and our Managing Director from Ireland traveling with us, so to say it was embarrassing wo... read more
Overpriced for the quality and cleanliness. Bed sheets were stained. No daily room service. No slippers or robe available. Noisy AC. Overpriced for the quality
Business response:
We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. Also, we provide housekeeping once a week, although we are happy to offer it at your request for a minimum fee. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Manag... read more
On top of being already extremely expensive to stay any where in the Bay area, you'd expect for spending all that money the place would be in better shape and the rooms would be nicer
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
9日間滞在で一日ルームクリーニングという話でしたが、清掃されませんでした。再度翌日に清掃の連絡を入れても清掃されず、怠慢を感じました。
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
not a hotel with basic services like daily cleanin There is no daily cleaning service and storage service. I wanted to leave my luggage as my flight was in the evening, they said it is not possible. I had a very busy schedule and ended up carrying my big luggage with me. never again...
Business response:
Ebru, thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Camellia, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Was put on a DO NOT RENT list with NO REASON WHY I arrived at 11:30pm, to be told I was on the 'Do Not Rent' list from a prior visit. There was ZERO reason or explanation given, other than "sorry, you'll have to leave". I have stayed there MANY times and never had a problem, so this was quite baffling. I had to file a claim for a refund, and wait for my funds to go back on my card, with no funds available to book another hotel. What was supposed to be a fun night away for a friend's birthday, turned into a late-night frustra... read more
Business response:
Dear Jennifer, thank you for sharing your concerns with your review. We are sorry for what transpired and would be happy to look into the details of your reservation and provide you with a more thorough explanation. Please reach out to us directly at the hotel. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.