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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On top of being already extremely expensive to stay any where in the Bay area, you'd expect for spending all that money the place would be in better shape and the rooms would be nicer
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
9日間滞在で一日ルームクリーニングという話でしたが、清掃されませんでした。再度翌日に清掃の連絡を入れても清掃されず、怠慢を感じました。
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
not a hotel with basic services like daily cleanin There is no daily cleaning service and storage service. I wanted to leave my luggage as my flight was in the evening, they said it is not possible. I had a very busy schedule and ended up carrying my big luggage with me. never again...
Business response:
Ebru, thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Camellia, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Was put on a DO NOT RENT list with NO REASON WHY I arrived at 11:30pm, to be told I was on the 'Do Not Rent' list from a prior visit. There was ZERO reason or explanation given, other than "sorry, you'll have to leave". I have stayed there MANY times and never had a problem, so this was quite baffling. I had to file a claim for a refund, and wait for my funds to go back on my card, with no funds available to book another hotel. What was supposed to be a fun night away for a friend's birthday, turned into a late-night frustra... read more
Business response:
Dear Jennifer, thank you for sharing your concerns with your review. We are sorry for what transpired and would be happy to look into the details of your reservation and provide you with a more thorough explanation. Please reach out to us directly at the hotel. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Look somewhere else The free wifi is 800kbps. You can pay to upgrade it for $6/day to 5Mbps. The free breakfast is packaged muffins and a small coffee. Bed is not comfortable. Room is dated and there are no supplies in the kitchen (plates, cups, etc) They seem to be available by request only.
Business response:
Brandon, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
my room door was open at night when i came back. room not clean. lights off. Manager didn't know why. lacks BASIC SECURITY.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had while you were here. Please know we take the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
The room, I was staying was not clean, very dusty & some kind of weird smell. There was dust all over the place even on the phone. The floor had visible hairs & dust. When I reported it to the reception, I was told to pay 20 for an upgrade. Usually the other ESA are good, but not this one. Defiantly dont recommend.
Business response:
Satya, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room and for not being able to resolve the problem. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.