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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look somewhere else The free wifi is 800kbps. You can pay to upgrade it for $6/day to 5Mbps. The free breakfast is packaged muffins and a small coffee. Bed is not comfortable. Room is dated and there are no supplies in the kitchen (plates, cups, etc) They seem to be available by request only.
Business response:
Brandon, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
my room door was open at night when i came back. room not clean. lights off. Manager didn't know why. lacks BASIC SECURITY.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had while you were here. Please know we take the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
The room, I was staying was not clean, very dusty & some kind of weird smell. There was dust all over the place even on the phone. The floor had visible hairs & dust. When I reported it to the reception, I was told to pay 20 for an upgrade. Usually the other ESA are good, but not this one. Defiantly dont recommend.
Business response:
Satya, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room and for not being able to resolve the problem. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
NEVER AGAIN!!!!! Nothing what I expected, it was dirty n there was spider webs and the bed wasnt comfortable at all and then to top it off you get like 20 sucky Channels:( oh yeah and in the refrigerator there was hair in there!!!!
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues and that you were disappointed with the television channel. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
When first Arriving I thought the property was beautiful and the Room was great. In the middle of night there was a roach in my bathroom . I don't do critters so that's where they lost all their brownie points
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Ext. Stay SVL 9-2018 Upon checking into the room the toilet seat was very wiggly, it wasn’t clean behind the guest couch wasn’t really clean on the toilet seat either. The shower drain plug was broken so l can take a bath and that sucked. The overall customer service at the front desk was OK until I kept coming back for the fifth time or so, and I can hear the lady huff under her breath as if to say “what do you want now!” That’s never cool. It was relatively quiet that was nice and seem like the front desk wanted to accommo... read more
Business response:
Nevin, thanks for choosing us. We offer our sincere apologies for the issue you had in your room and poor service you received from our associates. We are meeting with the concerned teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope to have another chance to provide you with a better stay. Sincerely, Hotel Management
Here's free wifi that doesn't work, you need to pay extra per day so it's useable. Here's a kitchen that's completely empty of even a single fork, you can purchase 'packages' of dishes to use. No coffee machine in room, nearest place to buy coffee is a 20m ride away. Took my socks off and walked around the room, 5 minutes later the bottoms of my feet were brown and dusty with dirt. Will never use this chain again - you get what you pay for.
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
room was so filthy I had to clean the fake hardwood floor myself so the kids wouldn’t have go step on suh filth. there was a strong dirt/mold odor that couldn’t be ignored. there was also plenty of mold on the edge of the kitchen sink and refrigerator... I really didn’t expect much but this place is unlivable and unsanitary for families with young children.
Business response:
It is disheartening to read your review regarding the cleanliness issues you encountered in your room. We strive to provide clean and comfortable accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong. Again, we apologize for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
The room was clean . The beds and pillows are so hard that none of us slept well at all .
Business response:
Thank you for giving us a feedback regarding your stay. We are happy to know you liked your well-appointed room, but we are sorry you were not able to get a good night’s rest. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.