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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN!!!!! Nothing what I expected, it was dirty n there was spider webs and the bed wasnt comfortable at all and then to top it off you get like 20 sucky Channels:( oh yeah and in the refrigerator there was hair in there!!!!
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues and that you were disappointed with the television channel. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
When first Arriving I thought the property was beautiful and the Room was great. In the middle of night there was a roach in my bathroom . I don't do critters so that's where they lost all their brownie points
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Ext. Stay SVL 9-2018 Upon checking into the room the toilet seat was very wiggly, it wasn’t clean behind the guest couch wasn’t really clean on the toilet seat either. The shower drain plug was broken so l can take a bath and that sucked. The overall customer service at the front desk was OK until I kept coming back for the fifth time or so, and I can hear the lady huff under her breath as if to say “what do you want now!” That’s never cool. It was relatively quiet that was nice and seem like the front desk wanted to accommo... read more
Business response:
Nevin, thanks for choosing us. We offer our sincere apologies for the issue you had in your room and poor service you received from our associates. We are meeting with the concerned teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope to have another chance to provide you with a better stay. Sincerely, Hotel Management
Here's free wifi that doesn't work, you need to pay extra per day so it's useable. Here's a kitchen that's completely empty of even a single fork, you can purchase 'packages' of dishes to use. No coffee machine in room, nearest place to buy coffee is a 20m ride away. Took my socks off and walked around the room, 5 minutes later the bottoms of my feet were brown and dusty with dirt. Will never use this chain again - you get what you pay for.
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
room was so filthy I had to clean the fake hardwood floor myself so the kids wouldn’t have go step on suh filth. there was a strong dirt/mold odor that couldn’t be ignored. there was also plenty of mold on the edge of the kitchen sink and refrigerator... I really didn’t expect much but this place is unlivable and unsanitary for families with young children.
Business response:
It is disheartening to read your review regarding the cleanliness issues you encountered in your room. We strive to provide clean and comfortable accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong. Again, we apologize for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
The room was clean . The beds and pillows are so hard that none of us slept well at all .
Business response:
Thank you for giving us a feedback regarding your stay. We are happy to know you liked your well-appointed room, but we are sorry you were not able to get a good night’s rest. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The room was dirty. The walls are thin, you could hear everything. In the morning as I was having breakfast in the common kitchen, the cleaning people started mopping right around me. All the chemicals and particles floating around me. They should have at least waited til I was done eating. Over all very disappointed. Would not book at this location again.
Business response:
Thank you for your feedback. Please accept our sincere apologies for the inconvenience you encountered during your stay. We have discussed your concerns with our housekeeping team, and we’re also are working on the procedures which need to be followed while the guest is in-house. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not the best The stay at this Extended Stay was not so great. My pillows were yellow and smelled bad. Room had some holes and chipped paint.
Business response:
Richard, thanks for your review. We are sorry for the issues you had with your room and the inconvenience they caused. We have shared your concerns with our respective team members to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.