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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The room was dirty. The walls are thin, you could hear everything. In the morning as I was having breakfast in the common kitchen, the cleaning people started mopping right around me. All the chemicals and particles floating around me. They should have at least waited til I was done eating. Over all very disappointed. Would not book at this location again.
Business response:
Thank you for your feedback. Please accept our sincere apologies for the inconvenience you encountered during your stay. We have discussed your concerns with our housekeeping team, and we’re also are working on the procedures which need to be followed while the guest is in-house. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not the best The stay at this Extended Stay was not so great. My pillows were yellow and smelled bad. Room had some holes and chipped paint.
Business response:
Richard, thanks for your review. We are sorry for the issues you had with your room and the inconvenience they caused. We have shared your concerns with our respective team members to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future Sincerely, Hotel Management
Very bad choice Inspire of three consecutive reminders my room was not cleaned . Location is not very good not nearby markets or eating places around , when I booked they said breakfast was included, what's was provided is only takeway muffins no where close to breakfast do not stay here is my recommendation
Business response:
Harsh, we are sorry for not meeting all of your expectations and for the service issue you experienced while you were here. We provide thorough training for all our associates, and we will redouble our efforts. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Worst room ever stayed, no Cleanliness in the room. Dirty blankets.
Business response:
Mandar, thank you for sharing your feedback. We sincerely apologize for the cleanliness issue you encountered your room. We have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dirty won't stay here again I stay in this area a couple days a week and a decent hotel is hard to find at a reasonable price. This hotel was dirty , my room was not well cleaned at all! It blows my mind that I payed to stay somewhere gross.
Business response:
Thank you for your review. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our... read more
Bed Bugs in room 121 I had bed bug bites on my neck, arms, legs and lower back. I have never experienced this in my life. I am still applying creams and am extremely uncomfortable. Having to take anti histamines has made me sleepy and I'm unable to function. This experience has been a nightmare.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this issue is properly addressed. Hotel Management
worse experience the smell in the room, service from the staff needs lot to improve, they should invest in buying new toilet seats... if you have the time look for another hotel...worse experience ever, my family wanted to leave but it was too late to look for another one!!!!!!!!!!!! i have not words to describe how terrible this experience was
Business response:
Ricardo, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Never go there again That was the worest place EVER, WHO RENTS A ROOM AND NO HOUSE CLEANING ONLY IF U STAY, 8 DAYS THAT BS
Business response:
Ellen, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.