This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad choice Inspire of three consecutive reminders my room was not cleaned . Location is not very good not nearby markets or eating places around , when I booked they said breakfast was included, what's was provided is only takeway muffins no where close to breakfast do not stay here is my recommendation
Business response:
Harsh, we are sorry for not meeting all of your expectations and for the service issue you experienced while you were here. We provide thorough training for all our associates, and we will redouble our efforts. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Worst room ever stayed, no Cleanliness in the room. Dirty blankets.
Business response:
Mandar, thank you for sharing your feedback. We sincerely apologize for the cleanliness issue you encountered your room. We have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dirty won't stay here again I stay in this area a couple days a week and a decent hotel is hard to find at a reasonable price. This hotel was dirty , my room was not well cleaned at all! It blows my mind that I payed to stay somewhere gross.
Business response:
Thank you for your review. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our... read more
Bed Bugs in room 121 I had bed bug bites on my neck, arms, legs and lower back. I have never experienced this in my life. I am still applying creams and am extremely uncomfortable. Having to take anti histamines has made me sleepy and I'm unable to function. This experience has been a nightmare.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this issue is properly addressed. Hotel Management
worse experience the smell in the room, service from the staff needs lot to improve, they should invest in buying new toilet seats... if you have the time look for another hotel...worse experience ever, my family wanted to leave but it was too late to look for another one!!!!!!!!!!!! i have not words to describe how terrible this experience was
Business response:
Ricardo, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Never go there again That was the worest place EVER, WHO RENTS A ROOM AND NO HOUSE CLEANING ONLY IF U STAY, 8 DAYS THAT BS
Business response:
Ellen, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Very bad hotel Expedia don't care about there customers They got me $100.00 dollars over what the say I called them no help at all I will never book through You again
Business response:
Please accept my apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Hated it!!!! Very dirty inside the rooms. Bugs crawling bad. There was food left over on the counter from the last people that had stayed. A few bugs in the bead that flipped my wife out
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, I truly regret the inconvenience it caused. I amworking with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Save your money and run. I wouldn't go back to this hotel. The staff was incredibly rude - I couldn't turn my heat on in my "deluxe suite" (very, very small) so I call the front desk. The woman ended up yelling at me and telling me she couldn't do anything about it but that maintenance would be by at 5 am to fix it. Nobody came. The fridge was leaking upon arrival and the other front desk receptionist said, "Well is it bothering you?" As if the pool of water in my room was pleasant/OK to be there. DO NOT GO HERE.
Business response:
Thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns us very much. We pride ourselves on welcoming each of our guests, and we are sorry this was not your experience. We have shared your feedback with the staff and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.