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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad hotel Expedia don't care about there customers They got me $100.00 dollars over what the say I called them no help at all I will never book through You again
Business response:
Please accept my apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Hated it!!!! Very dirty inside the rooms. Bugs crawling bad. There was food left over on the counter from the last people that had stayed. A few bugs in the bead that flipped my wife out
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, I truly regret the inconvenience it caused. I amworking with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Save your money and run. I wouldn't go back to this hotel. The staff was incredibly rude - I couldn't turn my heat on in my "deluxe suite" (very, very small) so I call the front desk. The woman ended up yelling at me and telling me she couldn't do anything about it but that maintenance would be by at 5 am to fix it. Nobody came. The fridge was leaking upon arrival and the other front desk receptionist said, "Well is it bothering you?" As if the pool of water in my room was pleasant/OK to be there. DO NOT GO HERE.
Business response:
Thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns us very much. We pride ourselves on welcoming each of our guests, and we are sorry this was not your experience. We have shared your feedback with the staff and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Nice size room but very dirty.whole room Bed dirty, shower dirty, table had dried food on it and hair everywhere.
Business response:
Edgar, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Shockingly badly run place Real shame that this place is not being managed as it should. Good location, and could be a really nice place to stay. Had to BEG to get our sheets changed on the bed after 11 nights. Took dirty towels to reception to have them changed, only to be told they had run out and dint have any available. Requested cleaner repeatedly, and even when they did arrive, it looked like they had only put bleach down the toilet and hadnt even swept the room - this was after two week stay. When we arrived the micr... read more
Business response:
Ian, we're genuinely sorry for the disappointing experience you had. We have shared your comments with our housekeeping staff to ensure our focus remains on exceptional service and thorough cleaning of the room. We have also made certain that if our checklists are in place to inspect every suite after it has been serviced to make sure this isn't repeated. We apologize once more and hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Floor was not cleaned. It was sticky. Had to clean myself.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Horrible Service I stayed in a room that needed sheets for the sofa bed. The staff was rude when I called, also never brought any sheets and extra pillow. "Breakfast" is not an actual breakfast too.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us the chance to make it up to you at a future date. Sincerely, General Manager
Although the people there were nice, it was not a good experience. After checking in and finding my room had a gap under the door and an air conditioner that leaked its condensation into the room I asked to move to a different room where the rug was not soaked and was told that they were overbooked, but could possibly bring me some extra towels in an hour or so. I was given a refund and ended up booking with another hotel.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We deeply regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
It was a good location to work, the staff was nice enough and there was a vending machine that dispenses snacks and beverages which is great. I can overlook the dead bugs on the floor and the spiders in the laundry room but when it comes to sleeping in the room, the disappointment reallys ets in. The room smelt of cigarettes, the aircon/heater was noisy, the pillows were extremely soft with the feathers poking through the cover and the internet was spotty. I could take it for one night but I can't imagine people staying the... read more
Business response:
Thank you for taking the time to share the specifics about your stay. We appreciate letting us know what we are doing right as well as pointing out the areas where we need to focus our attention so as to provide a great overall experience to our future guests. That being said, we apologize for all the inconveniences you had in your room. Your concerns will be shared with the respective departments to ensure impeccable attention to detail in all our suites. Thanks for sharing your constructive feedback. We hope you will give ... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.