Extended Stay America - San Jose - Sunnyvale

chris 

on Expedia

9 years ago

Didn't know I needed to take a can of raid Walked into my room one evening and was greated with the sight of a cockroach. 

Josh 

on Expedia

9 years ago

Do not stay here. It was absolutely gross. All the carpets were stained the bathroom was dirty. They make you put a $100 deposit to be able to have the dinnerware and when I got the coffee pot there was molding grounds still in it. 

Anonymous 

on Expedia

9 years ago

Dive My first room was truly gross. There was a cockroach living in the bathroom and black hair all over the sheets. I called the desk and was switched to another room. It was ok but, unfortunately, the heating unit did not work. A ton of dust balls spewed from it when i turned it on. The whole room was really dusty. But at least the bed looked clean. 

Anonymous 

on Expedia

9 years ago

Cleanliness is certainly not their priority. Would certainlyh not stay there, particularly for the amount they're charging for their rooms. 

Anonymous 

on Expedia

9 years ago

the hotel needs to update their wifi service to the twentieth century.....maybe even the twenty-first century. The signal strength in my room was almost non-existent....which is a deal killer in this day and age. Won't go back....and oh, by the way, the bed is uncomfortable. 

Anonymous 

on Expedia

9 years ago

Beware! This was the worst hotel ever. They only service the room once a week, therefore during my three night stay, staff never made a bed, changed towels or emptied trash. Ever when asked, to provide service, the response was "we only clean once a week" and "there are trash bins outside". I would have received bet treatment from Motel 6!! 

Randy 

on Expedia

9 years ago

Hotel Rooms in poor condition The room size and character at the hotel was what I expected. The condition was not: - many of the electrical outlets were inoperable, including all of the outlets in the kitchen. Repeated requests for repairs were ignored. - the hooks in the bathroom for towels had been ripped out with gaping holes left in place. Again, comments were ignored - Several of the lamps had bulbs that were burnt out. Those were replaced after two requests. - The wifi is extremely slow, almost unusable. 

valued Customer 

on Expedia

9 years ago

Started out good Checked in around 6pm .Room was in an area that was replacing roof. They stopped an hour later. Then around 930 pm other guests were making a lot of noise going up and down the stairs. Then shortly there after a diesel truck was running it's engine around 10pm. Not sure why all the noise. Wasn't worth $180 for the night. 

Mike 

on Expedia

9 years ago

Bad hotel No service, no breakfast, even not enough water. No towel changes, very small room