Extended Stay America - San Rafael - Francisco Blvd. East

Stephanie 

on Expedia

a year ago

Try to stay anywhere else first!! Our check in was delayed from 3:00 to 5:00, and upon check-in, the manager was crass and swearing at both her coworkers and another guest. When we got to our room, it was disgusting. Pet hair from a previous guest everywhere, mold covering the shower, and bugs crawling in the carpet! When I asked to change rooms- they said they were fully booked. When I asked for a refund so I could stay at a different hotel, they said they have a no refund policy and that I had to “tough it out”. At night, ... read more

John 

on Expedia

a year ago

Key system does not work. Had to go to the desk several times 

Anonymous 

on Expedia

a year ago

Ghetto. Scribed tags in the elevator 

Yanira 

on Expedia

a year ago

El trato que me dio la joven que me atendió fue horrible. Había otro joven tratando de resolver y la muchacha lo humilló frente a todos. Muy desagradable