Extended Stay America - San Rafael - Francisco Blvd. East

Anonymous 

on Expedia

2 years ago

Avoid at all cost Management at this hotel are unprofessional and rude. My wife asked for coffee before the 9:30 cut off and was told there was no more. And proceeded to video the conversation with her without her permission and refused to put down the phone when she asked them to. My next call will be to corporate office. 

Stephen 

on Expedia

2 years ago

Varley The bed was uncomfortable. They charged me $50.00 for incidentals that I did not use. Overall, my stay was unpleasant. 

Richard 

on Expedia

2 years ago

Less than comfortable and dirty Accommodations and service was less than minimal. The room was okay, beds okay, but the bathroom was disgustingly dirty. I wiped black grunge from below the shower door, AFTER I picked up and disposed of a cockroach. 

Ching Ming 

on Expedia

2 years ago

Lack of services, no one response for services and no one can fix the lighting. very basic grab and go breakfast for paying $250 per night. 

Anonymous 

on Expedia

2 years ago

DO NOT STAY HERE!!! Absolutely disgusting! Nothing was clean, the carpet was sticky. Didn’t look like anybody had cleaned the bathroom in a long time and the service was horrible. Definitely would not recommend. 

ERWIN 

on Expedia

2 years ago

Expedia said this property featured a pool. We chose this property from others in the area because it offered an indoor pool. When we check in this evening, we learned that the pool has been under construction for months! Expedia should have updated this property's amenities to reflect the real deal. My 2 kids were disappointed as they look forward to staying here for the Memorial Day weekend because of the pool! Don't advertise things that aren't part of the real experience! It's false advertising! On another note, Extended... read more

Katrina 

on Expedia

2 years ago

Not cool I got to my room and the trash can was full. 

Paulo 

on Expedia

2 years ago

Staff not very helpful, the door of my room seemed to have been forced before. If you need shampoo, you need to go to front desk to get it. Terrible experience 

Ann T 

on Expedia

2 years ago

Fine