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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
none
Business response:
Dear Elangovan, Thank you for your feedback. We appreciate you taking the time to share your experience with us. We strive to provide the best possible stay for all our guests, and we regret that we did not meet your expectations during your visit. Your comments are valuable to us, and we will use them to make improvements where necessary. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
It was convenient because it was close to where I was working in the area. There was people smoking and no one available at the front desk to let them know. The toilet stopped flushing in the middle of the night. When we left in the morning the front desk person was very dismissive. I would only stay here again soley for convienience.
Business response:
Dear Naomi, Thank you for your honest evaluation. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals. We are glad that you liked our location. We do hope to have the opportunity to regain your trust and ... read more
It is so nasty from the hotel management to advertise their rooms at one price and then when you get there they say: Sorry we don’t have any room available at that price but…. We can give you one at this other price, it was such a dishonest way to take advantage but thank you, I’ll keep my money sleeping in my car
Business response:
Dear MARYSOL, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
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The Worst Experience Overall the front desk staff is beyond rude.
Business response:
Dear Marta, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
We stayed 4 nights. We asked to clean up my room every morning. But they didn’t it.We have to go the front desk to change the towel.
Business response:
Dear MICHIKO, We apologize for the inconvenience you experienced during your stay. Although we provide housekeeping service once a week, this can always be availed upon request at a nominal fee. Your feedback regarding the lack of daily room cleaning is concerning, and we will address this issue with our housekeeping team to ensure that our guests receive the level of service they expect. We regret any inconvenience caused by the need to request fresh towels, and we will work to improve our communication and service standard... read more
To be honest, my wife and I disliked this hotel, there are many things that need to be repaired, the hotel is old and smells bad, the carpet is dirty, the bathroom needs repair, the elevator is in poor condition, the pool was closed. no more stay america
Business response:
Dear Sergio, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.