Extended Stay America - San Rafael - Francisco Blvd. East

Naomi 

on Expedia

a year ago

It was convenient because it was close to where I was working in the area. There was people smoking and no one available at the front desk to let them know. The toilet stopped flushing in the middle of the night. When we left in the morning the front desk person was very dismissive. I would only stay here again soley for convienience. 

MARYSOL 

on Expedia

a year ago

It is so nasty from the hotel management to advertise their rooms at one price and then when you get there they say: Sorry we don’t have any room available at that price but…. We can give you one at this other price, it was such a dishonest way to take advantage but thank you, I’ll keep my money sleeping in my car 

Aime Rocio 

on Expedia

a year ago

. 

Marta 

on Expedia

a year ago

The Worst Experience Overall the front desk staff is beyond rude. 

MICHIKO 

on Expedia

a year ago

We stayed 4 nights. We asked to clean up my room every morning. But they didn’t it.We have to go the front desk to change the towel. 

sergio 

on Expedia

a year ago

To be honest, my wife and I disliked this hotel, there are many things that need to be repaired, the hotel is old and smells bad, the carpet is dirty, the bathroom needs repair, the elevator is in poor condition, the pool was closed. no more stay america 

Jing 

on Expedia

a year ago

Big lie with this reservation. It says the breakfast was included. But actually it was not. Pool was not available. The public restroom located at the 1st floor was not available to be opened with the room key card. When I asked for help, no one at the front desk to assist me. When I requested to do a room cleaning service,the front desk told me I had to request one day ahead with BERY RUDE attitude. I said how about providing some clean lines that I can change by myself, the staff just handed me the lines and asked me to br... read more