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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly managed dirty hotel Absolutely terrible hotel and trust me I’m not just an unhappy customer! Completely filthy with what looked like a tick in the bed (see attached photos), staff were unbelievably rude, hotel tried to overcharge, and customer service was the worst I’ve ever experienced. Please save your money and go somewhere else!
Business response:
Dear Carole, Thank you for your feedback. We deeply regret the cleanliness issues, staff behavior, and billing concerns you experienced. This is not the standard we strive for, and we are taking immediate steps to rectify these problems. We sincerely apologize for your experience and appreciate you bringing this to our attention. We hope to improve and regain your trust in the future.Sincerely,Hotel Management
Not good Unfriendly staff, pool was out of service, bathrooms were out of service, vending machines were absurdly expensive, neighborhood was sketchy, what they call breakfast was a couple packets of oatmeal, constant noise from the freeway, and the entire place from top to bottom was filthy.
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you had with us. It's disheartening to learn about the various issues you encountered during your stay, and we assure you that what you experienced was unacceptable to our standards. We realize that no explanation of these issues can change what you went through. Still, please rest assured that we will take appropriate measures to ensure future guests are not similarly impacted. We apologize once again for any inconvenience caused, and we are determined... read more
Terrible Hotel Terrible customer service. Dirty and loud. Extremely unaccommodating. Front desk staff had terrible attitude. Found bugs in the bed
Business response:
Dear Carole, Thank you for bringing these concerns to our attention. We sincerely apologize for the subpar experience you had during your stay. Providing excellent customer service and maintaining cleanliness are top priorities for us, and we're investigating these issues urgently. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Rooms are not cleaned thoroughly. Hair left everywhere and it looks like someone else just left the room. Stale smelling rooms or they smell like smoke. The older man that works the front desk is rude and doesn’t have any customer service skills at all. We asked for more coffee when it was empty and he made it very obvious that he was upset that he had to make more. The other staff at the front desk is the same. I’d stay somewhere else if you can unless you want a dirty room
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the cleanliness issues and poor service you experienced. This is not the standard we aim to uphold. We will address these concerns with our staff immediately to ensure improvements are made. Your comments are invaluable in helping us enhance our service, and we hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Me han cobrado y no tenían cuarto
Business response:
Dear Selvin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Disappointing This hotel was a more affordable option for the SF Bay Area and we had a wonderful trip. The hotel itself was not in great condition. You had to ask for shampoo and conditioner sit any basic amenities. We requested an extra cot and sheets and they never arrived. The entrance way had a chemical smell and the pool was closed down by the county for two months, but there was no indication of this on the website and the kids were really disappointed.
Business response:
Dear Bridget, Thank you for choosing to stay with us during your trip. We're glad to hear that you found our hotel to be an affordable option and that you had a wonderful trip overall. However, we apologize for the inconvenience you experienced regarding the lack of basic amenities and the delayed response to your request for an extra cot and sheets. We will address these issues internally to ensure a smoother experience for our guests in the future. We also apologize for any disappointment caused by the temporary closure of... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.