Extended Stay America - San Rafael - Francisco Blvd. East

Arturo 

on Expedia

a year ago

They have a problematic door unlock card reader that your afternoon desk agent said was not recommended to use them and to only enter and exit through the front door. I saw other people using the alternative side and back doors. This should be fixed. FYI: The customer service desk clerk in the afternoon named Anne is not nice. 

Ryan 

on Expedia

a year ago

My room had large amounts of sealant shaving on the shower floor along with the maintenance supplies used to unseal the shower seal. When I called the front desk, the associated was bewildered as to what to do and offered to refer the matter to his superior. I never heard from the superior… After coming to the front desk at own volition, I was moved into another room with a shower with broken temp control — only scalding or freezing. An unpleasant experience, but I’ve had worse. 

Magda 

on Expedia

a year ago

No limpiaron ese cuarto mientras estuve ahí no dan nada para limpiar, fueron 3 noches no 4 

Shu 

on Expedia

a year ago

The worst hospitality I’ve ever seen. When I walked to the front desk, the front desk woman saw me , looked me, and then still went out from reception and locked the door and then walked to elevators. I paid full price, but they didn’t allow people to use the swimming pool. 

R 

on Expedia

a year ago

Cockroaches …. Cockroaches…. Cockroaches!!! I ended up having to get a room late Friday night at Extended Stay- San Rafael. The room rates were pretty good for the area, and the reviews read about average. It was a late check in and did not get a warm welcome from the front desk person. In addition to the front desk person being mildly rude, the lobby had an odor. Once I got checked into my room, it was late - around midnight and time for bed . Used the rest room and returned to my bed , only to find a cockroach on the pillo... read more

Ishaq 

on Expedia

a year ago

Not what I expected 

Jeffrey 

on Expedia

a year ago

will take you money if you arrive past curfew my employees showed up past curfew and had to sleep in the truck because they would not allow them to check in late.... never seen this before and never thought to check. but i will never send my employees to an extended stay again. the extended stay in Tracy, ca has bed bugs and fleas and lice.