Extended Stay America - San Rafael - Francisco Blvd. East

Anonymous 

on Expedia

a year ago

The bad experience started with Hotels.com! Terrible stay! Reached our destination after 4 hours of driving only to get a call from the hotel that Hotels.com had overbooked and we had to go to another hotel in Richmond, much farther away. I told them that was unacceptable so they offered us a King bed and a pull out sofabed instead of 2 queen beds. Check in staff was rude and not helpful, did not offer us bedding for the sofa bed, so we had to go back downstairs at 11:00 pm to get it. Sofa bed was not fit for sleeping, had a... read more

Avery 

on Expedia

a year ago

Many of the amenities were closed due to not passing city standards, and the gym was 2 treadmills one of which the track had completely ripped. Lots of bugs, and the offered cooking utensils were incredibly cheap, Teflon, flaking, and not fit for use/didn’t feel safe cooking with. Ended up buying higher quality and unused cooking supplies at the Grocery outlet down the road for $30. Was a fight to get clean towels. The younger lady at the front desk was incredibly helpful and patient and was so nice, and she was able to answ... read more

Larry 

on Expedia

a year ago

Elevators stopped working and a false fire alarm went off at 11:35pm my last night waking me out of a dead sleep; glad the alarms work but this was just one of a couple issues. Noise level in my room from hallway was really bad, meaning I could hear way too much going on. The thinking and thudding from rooms above and next to my room made it a little loud. Staff was somewhat nice and accommodating. Otherwise stay was just fair. 

Clayton 

on Expedia

a year ago

There was a lot that happened during my stay. The conditions of the room wasn't the worse but still noticeably bad. The refrigerator did not work and there was a constant smell in the halls and rooms. The bed was always shaking from something downstairs. Elevator was down most of the time. And on my last night at 12am where I had to get up at 6am for a flight a fire alarm went off that was a false alarm. Apparently that had happened the second time in the past week. It was not a pleasant stay. 

Suzanne 

on Expedia

a year ago

There were several problems at the property and the alarm went off last night at 11:30 PM and a lot of the residents had the vacate the property not happy we would like a full refund 

Elizabeth 

on Expedia

a year ago

The room phone did not work, false fire alarm was triggered at 11:40 pm, horrible breakfast(just coffee, no water, no protein), no shampoo inside de unit, small towels, hair in between the bed sheets, made me wondered if the bed was changed /cleaned. Noise neighbors. Unpleasant stay