Extended Stay America - San Rafael - Francisco Blvd. East

Brian 

on Expedia

a year ago

Rude staff All around terrible experience, staff were the worst! 

Mitchell 

on Expedia

a year ago

Super poor accommodations and misrepresentation We wanted to stay here so kids could enjoy indoor pool, but it was closed. This is in a Santa Rosa, the outskirts of San Francisco and they don’t have money to fix the pool? I don’t believe that. We should have some refund or reimbursement since we were not aware the pool was going to be closed. We could have stayed at many more places with cheaper options. Plus our room smelled like urine and they could not accommodate anything to help with that. On top of that, the “breakfast... read more

Brian 

on Expedia

a year ago

Staff were incredibly unfriendly and rude. Hotel was filthy and had bugs in the bed. Loud and overpriced. 

Carole 

on Expedia

a year ago

Poorly managed dirty hotel Absolutely terrible hotel and trust me I’m not just an unhappy customer! Completely filthy with what looked like a tick in the bed (see attached photos), staff were unbelievably rude, hotel tried to overcharge, and customer service was the worst I’ve ever experienced. Please save your money and go somewhere else! 

Anonymous 

on Expedia

a year ago

Not good Unfriendly staff, pool was out of service, bathrooms were out of service, vending machines were absurdly expensive, neighborhood was sketchy, what they call breakfast was a couple packets of oatmeal, constant noise from the freeway, and the entire place from top to bottom was filthy.