Extended Stay America - San Rafael - Francisco Blvd. East

Carole 

on Expedia

a year ago

Terrible Hotel Terrible customer service. Dirty and loud. Extremely unaccommodating. Front desk staff had terrible attitude. Found bugs in the bed 

Michael 

on Expedia

a year ago

Rooms are not cleaned thoroughly. Hair left everywhere and it looks like someone else just left the room. Stale smelling rooms or they smell like smoke. The older man that works the front desk is rude and doesn’t have any customer service skills at all. We asked for more coffee when it was empty and he made it very obvious that he was upset that he had to make more. The other staff at the front desk is the same. I’d stay somewhere else if you can unless you want a dirty room 

Selvin AA 

on Expedia

a year ago

Me han cobrado y no tenían cuarto 

Bridget 

on Expedia

a year ago

Disappointing This hotel was a more affordable option for the SF Bay Area and we had a wonderful trip. The hotel itself was not in great condition. You had to ask for shampoo and conditioner sit any basic amenities. We requested an extra cot and sheets and they never arrived. The entrance way had a chemical smell and the pool was closed down by the county for two months, but there was no indication of this on the website and the kids were really disappointed. 

Elangovan 

on Expedia

a year ago

none