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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay The over stay was not so terrible. Being 9 months pregnant I had a few issues as in how far my room was from the actual elevator so I took the stairs most of the time and it was difficult being in the 3rd floor :/ the room was dirty. Hair in the sink and alot of dirt in the ground as if there wasnt a once over with a broom or vaccum, and there were some lacey clothing in the closet.... when I tried calling the front desk the ohone didnt even have a dial tone. During check out their cart for luggage was unavailable an... read more
Business response:
Dustin, on behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
No "stay" to report I called the hotel at what I thought was a direct phone number around 3:45 pm to let them know that we would be a late check-in and was told by the person I spoke to that he would make a note of that and never told me that our reservation had actually been cancelled by the assistant general manager earlier that day. When we arrived at the hotel at 8 pm we found out we had no room. My husband and I were exhausted and to be told that we didn't have a room was completely unbelievable. Apparently the assistan... read more
Business response:
Lynn, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service so I apologize that you had a disappointing experience with us. I have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. I truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Extended Stay - Santa Rosa, CA Nice looking hotel from the outside, but when you come in... rooms are stinky smelling from dogs staying there, people smoking outside and smoke come to your open window. All hallways in hotel smells like every kitchen in the world, people are cooking different food and all combines into one stinky smog. In addition when we arrived they didn't have a reservation for 2 queen beds, so we had to stay in separate rooms, very inconvenient.
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am very sorry that did not happen when you were here. We certainly understand your frustration and regret the inconvenience these issues caused you. I have brought this to the attention of my respective teams to ensure no future guest experiences the same. We hope you will give us another chance the next time your travels bring you b... read more
Worst hotel I have ever stayed in There was what appeared to be blood on the wall. When I asked for a hair dryer (because one is not provided in the room), I was given one that had what appeared to be human feces. I asked for another that was stained with something else. No housekeeping is provided unless you stay a long time. The bed is extremely uncomfortable and pillow is unsupportive. This hotel is a refuge for the down and out of Santa Rosa. Many shady characters everywhere. Do not stay here.
Business response:
Dan, thank you for your feedback. Please accept my apologies for the inconvenience you experienced while you were here. We are disappointed to know you were not pleased with our facilities and amenities we offer. Your comments have been shared with our respective departments to take corrective actions immediately. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Sheets were stained and bathroom door knob came off.
Business response:
Mellisa, thank you for your candid feedback. We are truly sorry your room was not up to par and we did not meet your expectations. We want to let you know our respective teams are already working to address the problems you highlighted and where we need to refocus our efforts. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Paper thin walls, zero amenities. Kitchen with empty drawers and cupboards. Had to request coffee pot and blow dryer. Breakfast is granola bars and packaged muffins. Very thin walls. Some seem to be living here...people hanging out in parking lot. Seems to be under renovation, can only get better.
Business response:
Jeri, we are sorry we missed meeting your expectations during your stay. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use, so that's why kitchenware and toiletries are available upon request at the front desk and are always complimentary. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Price isn't everything Tired and a bit run down. Room was clean but needed to be updated. Stairwells smelled funny. Not near anything LONG WALK to anything. Live and Learn!
Service needs improvement The receptionist wasn't friendly. The room smelled like smoke. I requested to change rooms, but he said they didn't have any available. The breakfast was basic. The room was outdated and didn't have any hair dryer.
Do not stay here- filthy! I would never stay here! I checked in, saw the filthiness of the hotel and checked out immediately. The hallway carpet smelled, looked dirty and was apparently not vacuumed in a while. The smell of the room was so foul that I could not have stayed in that room. It smelled of fried fish. Unsavory characters in the lobby, I did not feel safe. Very disappointed.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,587 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.