Extended Stay America - Santa Rosa - North

Tony 

on Expedia

9 years ago

Unacceptable We got in and no one was at the desk then elevator was not working. Not a big problem. Then when we got to the room. The bed was not even a king size bed that we paid extra to get the king size. It was a full size bed. The room didn't look like the photo that was posted on Expedia. Everything was so out of date. Then come to the bathroom. The bath tub still had hair in it that we has to clean it out. The sink drain the water super slow that made it filled up. There was a full size refrigerator in the room. The f... read more

Gerry 

on Expedia

9 years ago

Definitely not worth a visit The hotel is poorly maintained, cheaply appointed and not worth the money. I cancelled the second day and moved to another hotel. 

Anonymous 

on Expedia

9 years ago

Extended Stay America Santa Rosa - North Stay away from this place... The staff removed my belonging from the room and made me wait hour an half to get another room even though I had confirmation for 3 nights.... 

Sacha 

on Expedia

9 years ago

Run down and not maintained. Lots of deferred maintenance. No housekeeping service while you stay there. 

Renee 

on Expedia

9 years ago

Average room nice staff The room had a distinct musty smell. We opened the windows to air it out but the smell stayed. 

Anonymous 

on Expedia

9 years ago

Room was not clean. Room had not been cleaned when I arrived. I was told it was the only room available. There were dirty towels and sheets. The bathroom had hair in it from the previous occupant. After calling the front desk, they brought clean towels and sheets but did not clean the room. I changed the bed sheets myself. When I returned to my room the next evening, it still had not been cleaned. Hair was still in the bathroom. Horrible service with staff who did not seem to care. 

Annie 

on Expedia

9 years ago

Non smoking rooms have all been smoked in. We booked a non smoking room, but when we arrived, it reeked of smoke, and we were told that all of their non smoking rooms had been smoked in. 

Michael 

on Expedia

9 years ago

Never again. Drove out parking lot, police with guns drawn on a guy in a car. Left to avoid gun shots, called hotel to see if we could return and what was to story. Got the all clear. Walked in to lobby to check in, and was hit in the face with the smell of smoke and b.o. Got to our room, walked in to dark stains on the carpet....could of been anything. But my wife wasn't comfortable walking around without shoes on....and she is one tough lady. Bottom line....don't stay here. Save yourself the grief.