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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kinda gross; You get what you pay for! I've stayed at a few Extended Stays previously. This was was pretty bad. The staff was dressed in jeans, the "breakfast" was packets of oatmeal and coffee without real milk, and while there was a kitchenette, there were no actual kitchen items within it. All rooms smelled terribly of smoke and the bedding was old looking; not crisp. Reminded me of a cheap Motel 8.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible This hotel was dirty and house keeping didn't clean the roon the whole time I was there
Business response:
Thank you for your review. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize if we did not communicate this at check-in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would l... read more
Very over priced and out dated hotel This was the worst hotel I have stayed at as an adult! For the price I wasn't expecting it to be luxurious, but I was expecting a lot more. We chose this type of hotel because we were meeting family in the area. We were expecting comfortable and clean rooms as well as a common area where we could gather and spend time together. There isn't even an lobby. The room and hallways had an unpleasant odor, the room was cramped, stuffy and not well maintained. We had to request EVERYTHING we need... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our amenities were not to your expectations. We will review our room inspection and check-in procedures moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel.
Not worth money Kitchen supplies given upon request. And frying pans NOT available. They ran out of instant oatmeal, so I had to eat a breakfast bar. Coffee-mate was their "creamer." Would not stay there again.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our amenities were not to your expectations. To uphold our company’s high standards, I will be making sure our breakfast is fully stocked and that we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2.5 stars at best. Sad to say, the customer service at check-in was poor. The attendant was on a personal phone call and a lineup of customers waiting before she finished her call. Overall the hotel is in good condition. Nothing visually terrible about it. But the overwhelming smell of bad body odor in our room was sickening. Also disappointed there was no coffee pot available in the room to get my day started, before the free breakfast was available. Speaking of which, the breakfast consisted of grab and go items - packaged... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not pleasant and that you did not receive great customer service. To make sure this doesn't happen again, I am making sure that every guest is greeted with a smile. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Poor condition.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Avoid this hotel 1. Front desk clerk greets us wearing a sleeveless T-shirt. Fashion don't not to mention unprofessional but I can let that slide until... 2. They gave my room to someone else because; wait for it; both of our names are Chris! I guess no one is checking ID here. 3. The entire hotel smells like cigarette smoke. 4. Rooms don't even have basic items like shampoo or hair dryers. These things have to be obtained from the front desk. 5. The price; given all of the negatives above; could not be any more rediculous.
Disappointed at best Location was OK for stay purposes. No coffee maker in room. The "breakfast" was little more than empty coffee containers and granola bars and hotel staff were not attentive at all to serving people coming down to the breakfast area (which was basically the hotel lobby)and to making things available. Desk staff seemed annoyed at any requests that were made. Seeing as how the hotel allows pets in rooms, we were able to enjoy someone staying there cleaning up a mess made by a pet in the hall.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that my front desk did not show you great service. To make sure this doesn't happen again, I am making sure our staff understands the importance of responding to guest requests in a timely manner and provides professional customer service. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible experience My pillow smelled like urine. There was a dog in the hotel that relieved itself outside the elevator. The hotel ran out of shampoo. There were stains on the chairs in my room. The countertops were dirty when I got there.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.