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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money We have stayed in many hotels across the country. And quite frankly, this hotel fell short on some small but key pieces to a good nights stay. The good: spacious room, comfy bed and kitchenette. The bad: phone& alarm clock did not work, the fan in bathroom made loud noises, no hairdryer, VERY limited bathroom amenities, very strict on 11am checkout, they will harass you as they did me at 11:02am Ps- hairdryer nare available to borrow from the desk, but unfortunately they don't tell you unless you ask... F... read more
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our amenities were not to your satisfaction. To make sure this doesn't happen again, I will be coaching our staff on the importance of explaining our amenities at check-in as well as providing each guest with professional customer service. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Run down hotel in decent location Hotel is outdated and in need of repair. Car in parking lot on jacks. Window in our room had a crack (from a BB gun?). Room anemities very sparse. No hair dryer or drinking glasses in rooms. No ice available in hotel. I found hair on the blanket. We paid a higher fee thinking we were getting a nice hotel catering to business travelers. I would not return to this hotel.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues during your stay and that our front desk staff did not inform you of the amenities we provide upon check-in. Kitchen equipment, hair dryers, and additional toiletries are available at the front desk upon request free of charge. To make sure this doesn't happen again, I will be speaking with my front desk staff so they clearly explain our hotel policies and procedures to guests upon check-in. I appreciate you bringing thi... read more
wedding... just a place to crash. Nothing special. In the middle of wine country I was expecting a bit more.
Would not recommend! Staff was no very friendly. Appearance was unprofessional. AC in room did not work!!!
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our staff was not welcoming and that you experienced maintenance issues during your stay with us. Please accept my apology. To prevent this from happening again, my team is making sure that they make each guest feels welcomed and that they are always professional. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Once and done No pool. No gym. No supplies for kitchen except had to be rquested from front desk. No hskg or linen exchange. One time and done...
Horrible - save your money and go elsewhere Staff was horrible. The hotel STUNK - we complained about the overflowing trash, rotten food and ppl smoking marijuana but nothing was done - it was unbearable. The bed was broken - showerhead barely worked, there was gum (not mine) on the headboard of the bed, hair on floor............the list is endless. I have stayed at other Extended Stay's and they were much more enjoyable and cleaner than this. The front desk staff was horrible - they watched us fall and bags fall and didn't ... read more
Not good experience Hotel was easy approach from freeway. One man staff every time u ask him he say he don't know or he can not help . We walked in and he was cleaning the door and he took his sweet 5 min to come to counter. We have one room with double bed and he said he is sold out and he can not accommodate us kids has to sleep on the floor. On web site it say hot breakfast but it was only coffee muffin and apple oranges I think coffee is consider hot breakfast . It might be good for quick stop from passing by people not ... read more
Business response:
Pam - Thank you for your recent review of your stay. We are very sorry that we were not able to accommodate your room request and that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests that do not have time to cook in their fully equipped kitchens. We apologize that this did not leave you and your family satisfied. We will work with our staff to make sure we are accommodating our guests to the best of our ability and always p... read more
As Expected, But? I have stayed here before - using the hotel for a late-arrival and leaving early in the AM for the Wine Country Century. Check-in and the room was "average" as expected (the room was clean). But what I cannot figure out is; if I am in a non-smoking room why does it smell like smoke and have an ashtray on the table? And why wouldn't the cleaning service at least remove the ashtray and open the windows? Decent hotel and value - but basic lack of focus to their objectives and the service they are providing. So... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.