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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty The rooms where dirty. There was hair all over the bathroom. The toilet had feces in the toilet. Ultimate nightmare
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our team for the cleanliness issue you had in your room. Your feedback is discussed with concerned teams with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
The room was not clean The room was not clean! The bathtub had hair in it , the toilet was not scrubbed! I asked for a coffee pot and blanket and didn’t get it - I had no dishes - people left their garbage outside their door. The garbage was draggged down the stairs and ga Babe was spilled - it truly was so gross I can’t believe I even stayed there and paid $150 a night!
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
1st time in Santa Rosa Ca The 1st room they gave us, the card didn't work.i think it was rm 315. The 2nd rm was 215. As we walked to our room there was two young men sitting outside their room drinking beer.The manual lock inside the door was broken. Right beside the door lock there was old paint like something had been taken off the wall. The chairs were very dirty and old. The bed sheets didn't look so clean, almost like they had been there a while. The next day we got clean ones that were way better. Some of the light bul... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Look elsewhere for lodging I just have to say, for nearly $300 for the night I expected to not have stains on the carpet, fresh paint, well kept rooms, a washcloth, and maybe weather strip on the front door. How is it possible you can charge people this much for such a run down room? Service was great, lots of parking, close to the event I was attending. However, I cant believe anyone stays in these rooms for more than a night. I’m glad we didn’t have to spend much time there.
Business response:
Thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with the concerned team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Outside seemed nice except it seemed strange for children to be hanging out on the stairs and parking lot. Our room was in filthy with food and other stains on the floor, walls, etc. We got a smoking room when we requested a non-smoking room! The girl at the desked worked to get us another room but no other non-smoking room was available. She called Expedia and really tried to get our money back. So happy we moved to another place. Saved our trip!
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Wouldn’t pass health code! Beyond disgusting. Probably wouldn’t pass health code. Clogged sinks in 2 rooms, chipped and peeling paint, missing artwork, holes in the wall, putrid smell of vomit. Very sketchy clientele. The type of place horror movies and sex trafficking would be made of.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
We only had one towel and the shampoo was 1/2 empty. It made me wondee if the room had been cleaned but th ed bed was made up nice and tight. The desk clerk got us more towels and pillows. The bed was very uncomfortable. We had trouble regulati g the temporature. I ended up turning the thermostat off and was unable to get it back on. No coffee in room even though we had a kitchenette. Breakfast was gone by 8 when we checked. It was convenient to where we needed to be.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
They were overbooked and left me searching for a room at 10pm.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Not a good experience. When we got there a sign was on the desk saying they would be back by 5:40 or 6:00pm. It was after 6:00pm and there was a line out the door for people to check in. Finally the girl comes back and sees we are upset and she says, "there was a sign I would be back. I'm busy cleaning rooms at the same time." So when it came time for us to check in she tells us she has no rooms left they are sold out. I tell her we pre-paid for our room $170.00 plus for one night. She says I know but we are out of rooms Exp... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.