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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nope... I’ve stayed her numerous time since December while I do renovations on my place. In a nutshell I made an error and booked the same night twice while I was already on premises and just looking to extend my stay (the irony right?) Anyway, they wouldn’t refund me for the double booking and if I wanted the room for the itenerary I meant to have I’d have to pay for tomorrow night. So basically I paid for five nights and I’m staying four. Never again. So you made $100 but you lost future business from me and anyone that as... read more
Business response:
Rodger, thank you for being loyal to our brand. We are sorry for the unfortunate incident you encountered and regret the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
All ok in area but cockroaches were in room. Guess hard to prevent but I’ve never seen that before
Business response:
Thank you for being our guest. We are sorry for the insects you encountered and that ruined your stay. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Efren, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I was dissappointed with the bed. It was not comfortable at all. The ad showed free breakfast but it was just a grab and go type deal. One of the nights I had to come out of the room during the night to my car and a homeless man stayed outside of the hotel walking around the buildings. When I turned on the heater to my room, there was a burnt scent that took a while to clear. I will not be staying there for my next visit to Santa Rosa.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Once more we apologize and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horror story at this hotel. Stove was not working as promised. The night guy is very hospitable. The lady at the front in the day with the prince symbol finger nails and ear rings is not hospitable at all. She is rude and does not seem to respect the customers at all. She actually refused to give me a receipt. She scanned my credit card through the hotel machine and blatantly refused to provide me a receipt for my stay. There was also a shrieking noisie that woke me up about 5:00 am. It seemed there was an electrical fire/ac... read more
Business response:
Dear Andre, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I asked for a king bed got a twin I asked for a first floor got the third floor first night they had a fire alarm no utensils in room didn't know this need to say say something and no house cleaning only if you stay 7 days
Business response:
Thank you for your feedback. I hope you will come back in the future for a better experience
Bad Worst ever police there aresting people while i checked in, not very clean had to wake up around 5am do to fire alarm going off and took a while for it to be turned off.
Business response:
Thank you for your feedback. I hope you will come back in the future for a better experience
I didn’t like that our check in was laborious. There were no kitchen supplies in the room. There was only one wash cloth in the bathroom. Clearly, they are not at all discriminating about their clientele... someone in one of the rooms was cooking “something” in the middle of the night, which started a fire! We were jolted awake by a fire alarm and the entire hotel had to be evacuated into the freezing cold outdoors. My dad had just had surgery on his foot the day before and was on crutches. It was 30 full minutes before we w... read more
Business response:
Dear Sue, We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the issues you mentioned in your review, especially regarding the fire alarm during the night. The comfort and security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. Our staff will address your comments to ensure our guests have a great experience going forward. Thank you for your observations and patience. We hope you will... read more
Its in a great area but it needs an update starting to look run down
Business response:
Thank you for your feedback. I hope you will come back in the future for a better experience
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.