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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smelled, carpet dirty, no room service. Breakfast was granola bars only. Not as advertised.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Please consider giving us another chance to provide you with a... read more
Crime Motel The first room reeked of urine. The second room smelled okay but the lock at the top of the door had been kicked in at some point. The plaster around the lock was cracked and loose. The sheets and towels all had stains. I found a shoe or boot stamp stain on one of the towels. The bed sheets had a variety of gray and black stains with one pink one. No one picked up the front desk phone when I called from the room. Lastly, don’t park in the far side of the back parking lot. There was always a different car back the... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disappointing Everything was very dirty: carpet, furniture, kitchen cabinets and countertops, shower, walls.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I thought there was going to be breakfast here, but all they had was grab and go sugarfield snacks. There was really no lobby to speak up, it was the size of a closet. The carpet was horribly stained, it’s worse than my garage! I found someone’s long dark hair, material, and someone’s hair pin on the floor which told me that someone had obviously not vacuum the floor before we came. We left a day early.
Business response:
Christine, thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Disgusting property Filthy...refused to change our room...We were scratching felt like it had bugs. Huge stains all over the carpet.
Business response:
Susan, please accept our apologies for the cleanliness issue you experienced in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider ... read more
Horrible rooms I was so dissapointed with the rooms. Old furniture, roaches, the smell it was just so nasty that never again I will stay in this hotel. I mean it’s pricy enough not have the rooms fixed. I read the reviews prior to booking and thought people were exaggerating but no they were not, horrible horrible.
Business response:
Thank you for being our guest. We are extremely sorry for the cleanliness issues you had in your room, and that our hotel was not to your expectations. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disappointed 😔 Paid over $200 for a one night stay which would have been worth it however there was overflowing garbage on the ground in the stairwells throughout the stay, it smelled like fish in the room (theres a kitchenette) the walls are thin and could hear the lady next to us laughing at what seemed to be a movie from 3-4 am, no phone in the room to call the front desk. I guess just about covers it.
Business response:
Michelle, we are sorry for the difficulties you had and that your stay was disturbed due to the noise from the neighboring guest. We wish we had the opportunity to resolve this issue while you were here as we would have done our best to make your visit a comfortable one. Also, your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.