This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was old, old, old, and there were no amenities. It didn’t feel clean, and it was expensive. We stayed at much nicer places on our trip for way less money. We would never stay in your chain again.
Business response:
Kenneth, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Good location for the purpose of our trip but hotel is kind of trashy. Very dirty room. Floors looks like they haven't been cleaned in months. Seriously gross.
Business response:
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Avoid Extended Stay America! Traveled to Santa Rosa for the Ironman event over Mother's Day weekend. We had never stayed in an Extended Stay America hotel before, but booked it because the kitchenette would be handy to have. Upon arrival, the place was NOT clean, rather very dirty. Elevators with trash inside, carpets dirty, no dishes in the kitchenette, phone inside the room was disconnected from the wall, people (and staff) smoking. A shock to us that a reputable chain hotel could be so "run down."
I didn’t like that they don’t accept cash, and I payed money to reserve but never stayed bc they didn’t accept cash
Business response:
I'm so sorry that happened to you. We hope you come back in the future so we can make it up to you.
The Hotel has no security that I could see. They had allowed some younger group, possibly a Senior Prom Group, that was completely unruly all night. Called the front desk (from my cell because the phone in the room didn't work...), and the lady at the front desk had to go up there herself. Didn't really help, and the only thing they had to say in the morning was "yes we know" and "they might lose their deposit", nothing like "What can we do to make this right with you, Mr. Customer?" I won't stay there again- too many other ... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hote... read more
Run down and poorly maintained. This place is not great.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.