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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible customer service. Never went to the room.
Business response:
We would love the opportunity to change your mind. Hope to see you again.
😶 I have stayed at an Extended Stay once before in Bakersfield and this one was a bit worse. We were greeted by Jaime who was really polite and courteous. On the way to the room we saw a few unsavory folks. A few sitting in cars and what seemed like a drug deal or two. Then we get to the room and it was small and walls were paper thin. Sounded like the people above us weighed about a half ton every time they moved. Same as Bakersfield get a top floor or bring ear plugs. I guess that is what you get when you pay $99 a night.... read more
Business response:
Dear Joshua, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
no one at counter to check in for over an hour no hot water to shower
Business response:
Ralph, we apologize for not being able to deliver a stellar stay each time you have visited us. Your feedback for the delay you have experienced at check-in and the maintenance issue is shared with the concerned team to ensure we are prompt with delivering a much better experience you visit us the next time. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Cassandra, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
You get what you pay for You definitely get what you pay for. Cheaper room with uncomfortable bed
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There were very loud people all throughout the hotel. Lots of people doing drugs. The room was very run down and there were shoes and socks under the bed from some other guest. The only good thing to say is that there were no bed bugs. I paid $115 for the room but when we arrived the going rate was $69. So were were over charged.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Avoid at all costs Hotel was horrible! Only top sheet. No blanket or cover. 2 hardest pillows ever! No light or fan working in bathroom. Stains everywhere! Kept the blinds closed with a paperclip!
Business response:
Ian, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Julia, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.