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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
new manager or cleaning team the suit was dirty, you could see the dirty on pictures, window frames, mirrors, blankets, noisy beds you could see the stains on the carpet.
Business response:
We sincerely apologize for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Ghetto hotel it was just filthy dirty all around. kids crying, dogs barking as if it was an apartment complex full of people that were being loud in the morning, some getting ready for work and some getting ready to take the kids to school.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay away Dirtiest Extended Stay I have ever stayed in. Go anywhere else
Business response:
Loren, we are sorry for the issues you encountered here and the inconvenience caused. We have shared your concerns with our housekeeping team for review and action. We value your feedback as it will help us improve our guest experience. We hope to have another chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Not worth the price...go somewhere else Immediately after check-in we went to our room. Found the bed was poorly made and no pillow cases. The bathroom didn't have any hand towels and we were only provided with two bath towels. I was able to get a hand towel, two extra pillows, and two extra bath towels from the front desk. Front desk staff said they would be able to get more pillow cases later in the evening. I advised them to drop it off in our room as we may be out. After returning from our outing around 11pm there was st... read more
Business response:
Thank you for your feedback. We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Nasty floor Floor was gross sticky bad small horrible sheets really bad experience at this hotel not happy at all Will never stay there again
Business response:
Mannie, please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and We would like to regain your trust and hope to serve you again in the future. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
There were trucks parked all along the fire lanes. The carpet in the room had several big stains on it and it stunk of old cigarette smoke even though it was a non smoking hotel. The office was hardly open for service.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The man that helped me in the lobby was terrible. The man that helped me in the lobby was rude and useless. First, he didn't great me when I came in saying hello, just said "last name?" He couldn't find my reservation, said I had to wait for some computer update to finish and didnt know how long it would take, probably an hour and then he just walked away I came back an hour later and he still couldn't find my reservation (I was holding the itinerary in my hand so I know the reservation went through). He didn't try to offer ... read more
Business response:
Kat, we are disappointed reading you didn’t have an enjoyable stay with us. Please accept our apologies on behalf of our entire team for the poor service and reservation issues you encountered while being here. Your feedback is important to us, so it has been discussed with our team in an effort to improve our service levels moving forward. We would encourage you to choose us again so we can provide a better experience on a future date. Sincerely, Hotel Management
DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!!!! READ THE DO NOT STAY HERE. Trying not to be dramatic literally the most disgusting room I have ever stayed at in my 40 years on this planet. Little curly hairs (you know what kind) on the bed and when I requested to change it and left for the day they were still there when I came back. The carpet was so disgusting I put my shoes on at 1130pm so I could go to the bathroom instead of walking on it. There was food left in the microwave. At about midnight I decided I was going to sleep in... read more
Business response:
Jason, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.