This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property needs a refresh. Our room was not the cleanest - the floor was filthy, countertops had not been properly cleaned. Staff was friendly but not all that well trained - when I checked in, I was first told there were no rooms. Even though I'd made a reservation and paid in advance. I asked for another employee to check, and there was a reservation......Rooms are certainly not soundproof.
Business response:
Eli, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this... read more
Business response:
Jeff, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Run down
Business response:
Michele, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Just fair. Pretty dumpy. Looks like truck stop type hotel. Adequate for one night.
Business response:
Thomas, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We tried to check in at 4 and our room was not ready so we had to come back. Room still not ready. They gave us a discount for the trouble
Business response:
Thank you for choosing our hotel. We are sorry your room was not ready upon arrival and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the concerned team so that we can improve our future guest's experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Never stay here Over priced dump! Sink and shower was backed up. Shower head broken! $180 room should be nice this place was far from that!
Business response:
Jason, thank you for choosing to stay at our hotel. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
Disappointed We reserved the room through Hotels.com and drove over 200 miles to the hotel. We arrived in the evening, tired and excited to get a shower. The front desk told us that our room was given away and that they had tried to reach us by email. I was shocked, but somewhat relieved. The hall smelled like a combination of urine and weed. We left, knowing that we would feel better not fighting the issue. To top it off, they charged us for the room that we reserved, but was unable to stay in due to their lack of planning.... read more
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management
This location does not feel secure for families with young children. There seems to be a lot of long-term residents on the property, not just travelers. Upon checking in, we immediately had regrets. The management was very understanding and issued us a full refund on the spot.
Business response:
Thank you for sharing your feedback. We are sorry we missed meeting your expectations and that you were disappointed with our location. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.