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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not like other properties in the same chain. Very old property. Stains on bathroom walls and sink. Creepy. Dingy towels.
Business response:
Elaine, we apologize our facilities were not to your satisfaction and for the cleanliness issues you had while here. We are concerned about your experience and have brought this to the attention of our housekeeping for review and action. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Probably any other motel will be a better choice. I wish there was a positive thing to say about this motel but after two nights it wasn’t very pleasant experience. The staff was very creepy and the front desk was never staffed. The comforter had hair and stains on it. They charge you an extra $10 if you want your room cleaned. The side facing the 101 freeway is VERY noisy. I could go on and on. Just pass on this and save yourself the headaches.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Coffee is the breakfast This hotel was near 101 and so it’s convenient for staying one night, but don’t expect breakfast which I expected since it was the part of package, but there was only coffee available at 8:00 AM. So don’t get fooled. Also their bed is not comfortable and you will need to ask to cups, or hair dryer as well.
Business response:
Missy, thank you for choosing us for your overnights stay and for letting us know you liked our location. That being said, please accept our sincere apologies for not meeting your expectations with our complimentary grab-and-go breakfast and for the issues you had with the comfort of your bedding. We value your feedback as it will help us improve moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Under staffed and not clean I would not recommend this location to anyone needing a room to stay in. I needed a place to stay for 3 nights with my colleague, and we booked two separate non-smoking rooms. As soon as we checked in to our rooms, my room was cleaned but I got bit by something on my foot, and I was not even there for more than 1 hour! My colleague's room was not even cleaned, the bed was not made, there was trash and food on the floor. It looked like there was someone still living there! She requested for another... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
There were no dishes in room and it looked like the lock had been busted in.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The carpet was gross. Had to put the towels downs
Business response:
Thomas, thank you for choosing our hotel and for taking the time to provide feedback. Please accept our apologies for overlooking some areas of your room prior to arrival. We are sorry for these oversights and hope the issues were remedied to your satisfaction. It was our pleasure serving you, and we hope to see you here again. Sincerely, Hotel Management
The only place that still had a room & allows dogs It was the only place that still had a room and now I know why. The toilet in our room was obviously clogged, the room key did not work and the carpet was badly stained. It had a kitchenette but not one dish. I had to go to the front desk, again, and request a bowl so my dogs could have water. The positive thing I can say is they do accept dogs.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. Your feedback will be discussed with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, but we also deliver these on request. We hope you will consider a return visit so we can make a much better impre... read more
Do Not Stay here Whoever owns this hotel should get out of hospitality service because they have no idea what they’re doing. The rooms were filthy, not because of housekeeping, but the linen was old, carpets were stained, everything was in poor shape. Shame on you. I felt bad for the staff, it’s obvious they are not being provided the supply’s they need to keep everything up to par. I will never stay at a extended stay America again.
Business response:
Heidi, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can show you the example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.