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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room was fine, but lacking any utensils or table settings, but which must be requested. They charged my account for $113.00, but gave me a receipt for $89.00 when I checked out, a major discrepancy which I did not catch until the next day. .
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rooms smelled, carpet dirty, no room service. Breakfast was granola bars only. Not as advertised.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Please consider giving us another chance to provide you with a... read more
Crime Motel The first room reeked of urine. The second room smelled okay but the lock at the top of the door had been kicked in at some point. The plaster around the lock was cracked and loose. The sheets and towels all had stains. I found a shoe or boot stamp stain on one of the towels. The bed sheets had a variety of gray and black stains with one pink one. No one picked up the front desk phone when I called from the room. Lastly, don’t park in the far side of the back parking lot. There was always a different car back the... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disappointing Everything was very dirty: carpet, furniture, kitchen cabinets and countertops, shower, walls.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I thought there was going to be breakfast here, but all they had was grab and go sugarfield snacks. There was really no lobby to speak up, it was the size of a closet. The carpet was horribly stained, it’s worse than my garage! I found someone’s long dark hair, material, and someone’s hair pin on the floor which told me that someone had obviously not vacuum the floor before we came. We left a day early.
Business response:
Christine, thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.