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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, dirty, dirty
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
I was disappointed at the service! Which was No Service at all! I had to go down to the Lobby myself to get a set of fresh towels on the 2nd day of my stay. No one answers the telephone when I needed to as for more hangers, there were only 2 hangers in the closet!!! I had to purchase some from the store. It was not a good location at all, if I know the area better, I would nor have chosen this Hotel. The staff was not very friendly. When I went to check out I waited in the Lobby for 15 minutes & no one came out to settle my ... read more
While this is a bar bones budget hotel, it was a real disappointment. The carpet did not seem clean; the inside of the door was dirty and the overall cleanliness of the room was on the poor side. When we asked for a pot to boil water, they gave us a Teflon like pot that the Teflon was peeling off. How healthy is that> Not! When I brought the condition of the pot to the attention of the receptionist, the reply was that it was the only pot available. On two occasions we went to the lobby in the early evening and no staff was a... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Not Satisfied There was a smell like weed when we came in the room.There were 3 flies inside. And the bed is small. We’re not able to sleep well.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst hotel experience ever It was an awful experience, when we arrived for check in the only lady on duty was on break so we gotta wait 15 minutes for she to go back to the office. I reserved 2 double rooms and request they're next to each other but they're in opposite corners. Housekeeping is once a week. The rooms stink and the carpet were stained. I have 3 kids and when turned the TV on there was a XXX movie. Only weather and news channels. In a few words, not a hotel for family or getaway at all
Business response:
Yury, we want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The lobby has heavy smoking smell and very small. Receptionist comes back 30 minutes late from break. Our first & last stay at this hotel.
Business response:
Thanks for choosing us. We offer our sincere apologies for the odor issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Very disappointed I reserved a room with a queen bed but was told all that was available was a room with two double beds. It’s not what I wanted or what I reserved. There was urine and feces on the toilet seat! Obviously it wasn’t cleaned and there was hair in the shower.
Business response:
Dustin, thank you for your feedback. Please accept our apologies for not accommodating in the room of your choice and for the cleanliness issue you experienced in your room. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We have also shared your concerns with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us a second chance to deliver the type of experience you should al... read more
Dump Thermostat was broken. Reseved a queen bed and they gave us a double.
Business response:
Myles, we are sorry we were unable to accommodate you in the room which you booked, and for the maintenance issue, you had. On your next visit, we will try our best to allocate you the room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.