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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog friendly, but very dirty. No one picks up the phone when you call the front desk. The front desk can not explain anything. They have WiFi but not secure. The hotel is Noisy. You hear the freeway all night. And the people walking n talking around the hotel. The money you pay the place should be clean.
Business response:
Thank you for sharing a review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very Bad Experience Was celebrating my girlfriend’s birthday that Memorial Day weekend and we had a reservation, but they were overbooked and did not have a room for us, this was very inconvenient and unexceptable. To make things worst, rather than the receptionist take care of the dire situation, she gave me a number to the reservation site to relocate us, however, it was a wrong number to another company booking site. In the end she finally helped us out and relocated us another hotel. Overall, I appreciate what she had do... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you and your girlfriend will offer us another opportunity to serve you. Sincerely, Hotel Management
Sketchy hotel Worst and most sketchy hotel I’ve ever stayed at.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Find Somewhere Else My biggest problem with the hotel was they couldn't run the card from hotels.com. Other guests mentioned the same problem when they checked in. The only way to get my room was to put down my credit card. Later hotels.com refunded me the price I paid them, which still means I paid MORE than the hotel room is worth, because the hotel said they couldn't refund what they had to charge me because they couldn't run the hotels.com card. Honestly, it sounds like they are running a scam if the hotels.com card does... read more
Business response:
Mylissa, we are sorry for the difficulties you had on arrival. We are reviewing the situation to ensure such issues do not happen again in future. We certainly understand your frustration and can assure you we are taking the corrective steps to deliver a much better experience for our future guests. Thank you for your valuable feedback, and taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
Checked myself in after hour and half Once we were checked in after an hour and half search for the staff! Tiffany was great! We showed up to a hotel with no staff! I had to search the front office for a telephone number to call for help!! Night shift staff quit in the middle of her shift and left the office open! So I had to play detective and locate someone to come! Ridiculous chain of events! Needless to say our stay was free!!
Business response:
Thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
The room and fixtures were in poor condition. Our feet got black from walking on the dirty floor - the housekeeper said she wasn't provided with a mop. Food rotted in the fridge that wasn't working properly. The linens and towels were plentiful and clean. The heating/cooling worked very well.
Business response:
Lance, please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
not my cup of tea
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.