Extended Stay America - Santa Rosa - South

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. We offer our sincere apologies for the odor issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Dustin, thank you for your feedback. Please accept our apologies for not accommodating in the room of your choice and for the cleanliness issue you experienced in your room. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We have also shared your concerns with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us a second chance to deliver the type of experience you should al... read more

Business response:

Myles, we are sorry we were unable to accommodate you in the room which you booked, and for the maintenance issue, you had. On your next visit, we will try our best to allocate you the room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Justin, we are sorry for the unpleasant stay you had with us and that your sleep was disturbed due to the noises made by other guests. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your visit a comfortable one. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the noise you experiencedwhile you were here.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please consider staying with usagain for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management