This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ivonne, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Litter on the grounds around the hotel. TV was unplugged. On checkout day room door would no longer stay closed or lock.
Business response:
Thank you for reviewing our hotel. We are sorry for the issues you had in your room and also for the inconvenience it caused. We have shared your concerns with our maintenance team to fix the door immediately. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Things were dirty and broken The service clerk was very nice but there was no way he could help with the condition of my room. I actually took pictures there were so many things broken amd dirty in my room. I asked to be moved and that room was even worse. I went back to my original room only because i did not was to sleep iny car that night. The second room didnt have have a comforter on the bed. The first room had the tv pulled from the bolts on the dresser. :( i will not stay there again and sleep uncomfortable. I didnt e... read more
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Bad customer service The older lady in the office was so rude too me and told me she couldn’t check me in early but checked my sister in early and had a whole attitude problem because the office lady said it was her day off and she shouldn’t be working that day her customer service was horrible but the guy who ended up checking me in later that day did an awesome job.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
We waited 30 minutes before the front desk person finished smoking. We checked in at4 pm there were no towels in our room we had to walk back to the office to requests
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk associate to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We would like to regain your trust and hope you will... read more
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Horrible Horrible experience. Worse stay ever
Business response:
Denise, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Not worth it. I would not stay here again. The decor in the room was not finished. There were screws and holes in the wall where a picture was supposed to be. The paint was not finished. The room was smelly and it did not look clean or wiped down. Some of the staff were friendly but they had only one check in computer so the line was long. I was looking forward to a relaxing weekend and it was except for the hotel. Not worth the money.
Business response:
Tamara, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely,... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.