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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No blanket on bed, no towels in bathroom, no maid service
Business response:
Mike, we apologize for not informing you our hotel policy. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests. We will be sure our front office team communicates this more clearly going forward. Your feedback with regard to the blanket is discussed with the housekeeping team to be more diligent going ahead. Please c... read more
Unsafe Environment, Shady The hotel was in a bad area of town, Motel 6 feel. I would never stay here again nor would I recommend this place to anyone. I’m very unhappy and disappointed in this option of hotel provided by Expedia.
Business response:
Thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Dismal. Sticky carpets, stained linen, granola bars for breakfast and a used comdom under the bed
Business response:
Thanks for being our guest. We apologize for the housekeeping issue you encountered while being here and are sorry our breakfast offerings weren't to your satisfaction. We are concerned about your experience and have immediately shared it with appropriate individuals in our organization to improve our service and facilities moving forward. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
The No Good Hotel The stay was not comfortable. They room was very dirty. Nothing worked properly..e.g. refridgerator, microwave, shower flooded the room. The property had several shady looking characters hanging around. When leaving there were two police vehicles conducting a search ...?
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Shou, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
dismal We stayed for 4 nights for a family wedding. We thought having a kitchen would be a good idea to save money on dining out . I didn't realize there wasn't anything in the kitchen besides a kitchen. no plates, silverware pots pans. nothing. No coffee pot or hair dryer. I understand now that this is an efficiency appartment and people live here.I understand that many people were displaced by the fires but you should know that you will encouter people smoking pot outside their rooms and there are quite a few large dogs li... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Yuck! No trash can. No hand towels or washcloths. Only 3 towels...my reservation was for 5. No coffee maker. No cups. Call the front desk...they have them, but we need to go get them. As a woman travelling with children, none of us are going to go outside to get to the front desk in the dark. Morning...only granola bars left for their "take away" breakfast. I had teenage volleyball players with me who need more than a granola bar for breakfast. I won't even mention the used condom in the parking lot...oh wait, I just did.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Another let down of a stay Carpets are stained with a variety of different messes. Had to be moved to a second room because the heater in the first room didn’t work(it got down to the 30’s) that night. Second room had stains in the sheets, multiple holes and unpainted patched holes in the walls, counter tops were stained with cigarette burns in the bathroom. Sink had toothpaste spit from prior guest. The hotel is absolutely terrible. I would say I had a single bad experience except that the second room was just as dirty and ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Extremely disappointing My experience was absolutely terrible. When I first arrived to the lobby, the staff's attitude was poor and didn't seem to enjoy working there. When I entered my room, I turned the light switch on and it took about 5 seconds for the light to flicker on before emitting a dim light. The threads in the carpet were coming undone and the room did not smell clean at all. The refrigerator reeked of vinegar and I refused to put any food in it. The white towels in the bathroom had blood stains and when I went ... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.