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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Puppies woke me up at 5:30am barking next door I called the front desk didn’t help. They locked them in the bathroom and non stop barking
Business response:
Dear Robert, Thank you for being our guest and sharing your experience. While we strive to ensure all guests have a comfortable stay, we regret not meeting your expectations. We apologize for the noise disturbances and the lack of responsiveness from our team to your concerns. We will ensure this is addressed. We appreciate your patience and understanding. Thank you for bringing this to our attention.Sincerely,Hotel Management
Terrible place. Very dirty all around the property. Trash everywhere, it was disgusting!! Very loud people all throughout the night. Woken up at 2:30am by a very loud motorcycle being revved up over and over and loud music. Then another hotel patron started yelling obscenities at him. It was absurd.
Business response:
Dear Cheryl, Thank you for sharing your experience. We sincerely apologize for the unpleasant experience you had during your stay. Your comfort and peace of mind are our top priorities, and it is disappointing we fell short of meeting your expectations. We regret any inconvenience caused by the cleanliness issues and disturbances during your stay. We take your feedback seriously and will address these issues to ensure improvements. We understand your frustration and want to assure you that we are committed to providing a bet... read more
Below Average The service varied depending on the attendant ; our toilet broke mid stay and totally ruined our night and they weren’t willing to help or accommodate. Won’t be returning
Business response:
Dear Amanda, Thank you for selecting our hotel for your recent stay. We sincerely apologize for the unacceptable broken toilet, and we regret any frustration it caused. Your comments will be shared with the appropriate individuals to ensure enhancement. Please accept our apologies for not resolving the issue to your satisfaction. This is not the service and accommodation we wish to provide our valued guests. We value your feedback, and we hope to make it up to you during your future visit. Sincerely,Hotel Management
I had stayed there prior to my last stay and because they do not accept cash and there isn't a store for about a mile radius cuz it sits on an onan off ramp and a strip of car dealers I have no car and I have a medical condition and wasn't able to get to the store in time but I have been staying there for about 2 almost 3 weeks already they locked my room and gave me a DNR (do not rent) I had the money to pay. So fast forward to yesterday I had no idea I was dnrd and my friend rented the room and they seen me kicked us out a... read more
Business response:
Dear Alisha, Thank you for taking the time to write a review of your stay. We sincerely apologize for the inconvenience and frustration you experienced. We understand how essential convenience and accessibility are, especially for guests with medical conditions. Please know that your feedback is taken seriously, and we will promptly address the cleanliness issues and service lapses. We regret any miscommunication regarding your room status and the inconvenience it caused. We're committed to improving our services and hope yo... read more
Prostitution, homelessness and drug use around the property. Room was dirty with outdated fixtures. Possible bed bugs and a loud noise going all night made it hard to sleep. Staff never at front desk. Worst $ I ever spent!
Business response:
Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management
I was demanding my deposit and the morning worker treated me very badly.
Business response:
Dear Hi, Thank you for selecting us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.