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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Their website advertises free breakfast, and is nothing more than breakfast bar and coffee on the go, there is no ice machine in the property, unit was dirty, television reception was poor. All together the stay was not a pleasant one. We arrived late at nite and the individuals hanging around the office were suspect.
Business response:
Dear Richard,We are truly sorry to learn that our property fell short of your expectations in several areas. We understand how these issues compromised your stay and regret any inconvenience caused. We want to assure you that we are addressing these concerns with our team to ensure improvements are made. Please know that the safety and security of our guests are paramount. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. Your feedback is appreciated, and w... read more
Low budget Basic no frills. This place needs an update. Be aware that it's right next to the freeway and noisy. Good A/C. Elevator. It was clean. This motel is frequently overbooked. I got a room this time but won't bother to book again.
Business response:
Dear Kathleen, Thank you for being our guest. It is nice you were pleased with your clean room with its amenities. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. We hope you... read more
The bathroom didn't have shampoo nor conditioner, it was necessary to request it to the lobby if you needed. That is completely non acceptable. I will not repeat.
Business response:
Dear Garys, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We woul... read more
The walls are so thin you can hear everything the people next to you are saying and every footstep around but that wasn’t the worst part there was poop on the walls in the bathroom pee still on the toilet seat and the little kitchen area was disgusting especially the microwave and fridge door not to mention all the pistachio shells in the ac unit
Business response:
Dear Guest, Thank you for bringing these issues to our attention. We sincerely regret that your stay was not up to the standards we strive to provide. Cleanliness and comfort are priorities, and the conditions you described are far from acceptable. Your concerns will be shared with the appropriate teams to ensure these matters are addressed promptly. We appreciate your feedback and hope for the opportunity to improve your experience in the future.Sincerely,Hotel Management
The walls in our room were gross and dirty. The sheets were stained. We asked for blankets and were told they would call back but they never did, worst of all we had two people knock on our door at 11 pm asking to be let in and there was nothing good nor safe that was going to come from opening the door. The elevator was gross and smelled. Overall, just a really bad experience.
Business response:
Dear Katie, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for the issues you encountered, from the cleanliness of the room and elevator to the unsettling experience with the late-night disturbance. This is not the level of service we strive for, and your concerns will be addressed with our team to ensure improvements are made. We regret that your stay was uncomfortable, and we hope to welcome you back in the future to provide a much better experience. Sincerely,Hotel Man... read more
Horrible Stay spend the extra money. There were homeless people hanging around the property. Exterior was a bit rough also room smelled strong like bleach tried to call from room no answer. Bed was horrible couldn't get a good night sleep also there was no comforter or blanket which I feel are basics. Tried to talk to Front desk but receptionist didn't seem to care or
Business response:
Dear Rafael, Thank you for sharing your experience. We’re sorry to hear your stay did not meet expectations. We strive to provide a welcoming and comfortable environment and appreciate your observations. Your feedback is important for us to focus on areas for improvement. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
room furniture seem very mature
Business response:
Dear elisa, Thank you for sharing your feedback. We understand that the condition of the furniture did not meet your expectations. We are currently reviewing and updating our furnishings to ensure a more comfortable and modern environment for our guests. Your comments are important to us as we work to enhance our accommodations. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.