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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limited Dinning and Amenities
Business response:
Dear SARAVANAN, We appreciate your remarks about your recent stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time.Sincerely,Hotel Management
When we went to the hotel there was no room available. You booked a room and they didn’t have one. How can you do that? I had trouble getting through to talking with someone at Expedia. It took me over an hour to get this cleared up. I will never ever use Expedia again.
Business response:
Dear Shelley, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
Poor maintenance and dirt everywhere, unfriendly and unprofessional staff.
Business response:
Dear Luis, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback and sorry about your recent experience. We take your concerns seriously and strive to improve our services and facilities. We aim to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your feedback will help us make necessary adjustments to ensure better experiences in the future. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyabl... read more
My room was so dirty that my feet were black from walking in the room barefoot. The laundry facility was broken and they were “out of” oatmeal the entire week I stayed there, which is one of the only options there are for breakfast.
Business response:
Dear Kristie, We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience with the laundry facility and breakfast options during your stay. Your feedback is concerning, and we take these matters seriously. We will address these issues promptly to ensure future guests are not similarly impacted. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management
I booked a stay here through Expedia 3 days in advance and had the room paid for. Upon arriving and trying to check in, the guy helping said that he could't find my reservation. I explained to him i had one and the room has been paid for. Basically he said there was nothing he can do i need to call Expedia. I was a mother alone traveling with my two young children out of town. It took over 2 hours to find somewhere else to stay. Expedia called them because i did have a reservation showing in their system. They told me my roo... read more
Business response:
Dear Michelle, We are sorry to hear about the inconvenience you experienced during your recent stay with us. We understand how frustrating it can be to arrive at a hotel and not have your reservation found. We apologize for the inconvenience caused and for the lack of assistance provided by our staff. We would like to assure you that we take this matter seriously and will be addressing it with our team to ensure that this does not happen again. Thank you for your feedback. We hope you will give us another opportunity to acco... read more
Made this reservation for one of our employees who was there for work nearby. When he arrived he found a WARNING sign on the wall stating that "Brass valves and fixtures in this establishment can expose you to lead which is known to the State of California to cause cancer and birth defects or other reproductive harm." When he got to his room, it was very dirty and the door of the room was bent and appeared to have been pried open at some point, didn't appear secure. He said that the area around the hotel was very sketchy, th... read more
Business response:
Dear Laura, Thank you for sharing your feedback following your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to... read more
We had glow in the dark paint on the ceiling, sink wouldn’t drain. It is on a busy road so louder than I expected. Staff was great. Clientele in that area seams rough. Would. It stay there again.
Business response:
Dear Gabriel, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for any disappointment you experience during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. We would appreciate another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.