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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strangers lurking all around the facility, noisy with temporary residence, dirty premises, garbage overflowing, rooms counters and refrigerator dirty, broken recliner, lose wiring, and air conditioning pointed at the bed.
Business response:
Dear Scott, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We hope to provide yo... read more
Sucky place Terrible bed, no coffee maker or shampoo in room. Loud residents above and lobby ran out of coffee by 9am
Business response:
Dear cynthia, Thank you for your feedback. We are sorry to hear about the issues you encountered during your stay. Your comments regarding the bed, amenities, and noise are noted and will be reviewed to address these concerns. We also apologize for the inconvenience with the coffee supply in the lobby. We appreciate your insights as they help us improve our services.Sincerely,Hotel Management
This is the dirtiest hotel I’ve ever stayed at. There was gunk on all the walls, there were random long hairs in the shower walls and the sink, the floors were sticky (I’m assuming it may have been wax? Really sticky and gross either way). A few lamps did not work, the wall plug sparked when I plugged in my phone charger…I can go on and on. I would not recommend this place for the rate. Ridiculous.
Business response:
Dear Marina, Thank you for sharing your experience. We regret that the cleanliness and maintenance of the property did not meet your expectations. Your feedback is important, and we are addressing these issues with our team to ensure improvements. We understand your concerns and apologize for any inconvenience caused during your stay. Your comfort and satisfaction are our priorities, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Next door neighbors were loud I complained but it never stopped
Business response:
Dear Renee, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Also, we regret that our team was not able to resolve your concerns to your satisfaction. Please return and give us a chance to serve you better in the future. Sincerely, Hotel Management
Very disappointed. The carpet has spots and worn out. Unsafe, Several homeless around, loud, dirty. Staff was terrible as well. Sink was a bit clogged. I don't recommend it.
Business response:
Dear Eric, Thank you for your feedback. We sincerely apologize for the disappointment you experienced during your stay. Your concerns regarding the carpet's condition, safety, noise, and cleanliness are taken seriously, and we understand how these factors can impact your experience. We will address these issues with our team to ensure improvements are made. We appreciate your insights and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Sticky everything I've had good experiences at Extended Stay in other cities but this one was disgusting. It's a residential hotel full of people with barking dogs, screaming kids, sticky everything in the room, we took a tissue & wiped the counter & the tissue was literally black. Ripped sheets & the bed was basically a metal frame with a giant ravine in the center. We stayed 10 mins max before asking for a refund
Business response:
Dear Irene, Thank you for sharing your experience. We sincerely apologize for the discomfort and dissatisfaction you encountered during your stay. We understand how important a clean and comfortable environment is, and we regret that we did not meet those standards. Your feedback regarding the cleanliness, bedding, and noise will be reviewed carefully as we work to improve our services. We appreciate your input and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.