Extended Stay America - Santa Rosa - South

Business response:

Dear Jan, Thank you for your review. We regret that the room did not meet your expectations. We aim to provide an environment that matches the images and descriptions provided. Your feedback regarding the cleanliness and maintenance issues is important, and we will use it to improve our standards. We appreciate your input and hope to offer a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear JIM, Thank you for sharing your experience with us. We greatly appreciate your kind words about Eric, our dedicated team member. We regret that other aspects of your stay did not meet your expectations. Your feedback is invaluable as we continuously strive to enhance our guest experience. Rest assured, we will pass along your compliments to Eric and the rest of our team. We hope to welcome you back and provide you with an improved stay that reflects our commitment to exceptional service.Sincerely,Hotel Management 

Business response:

Dear SHABNAM, Thank you for taking the time to share your feedback. It was disappointing to read about your cleanliness and breakfast concerns and that we did not meet your expectations. We are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management