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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check-in process was not very friendly. I had to ask a few questions that would seem to me are protocol on a check-in process. I had to go look for my room since I was not told where it was. People smoking pot and cigarettes outside my room. Very noise ALL NIGHT LONG. I could hear the family above my room. The room was dated. Their breakfast was a shelf with coffee, a bit of muffins and such. The lady that checked me out was nice.
Business response:
Dear Sergio, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a muc... read more
Very dirty horel
Business response:
Dear Fakhar, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Unclean and Unsafe Been traveling on business for 40 years. Worst experience at a hotel in that entire time.
Business response:
Dear Gregory, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Zero Stars Worst, most horrible place I’ve stayed in thirty years. There was a turd in the toilet when I arrived, and the heater smelled like someone had urinated in it. I’d will never use this place or Extended Stay America EVER again. Zero stars
Business response:
Dear James, Thank you for sharing your experience with us. We are sorry to hear about your disappointment during your stay. What you described is unacceptable and does not represent our standards. We take pride in maintaining clean and fresh accommodations and strive to provide an exceptional experience for our guests. We understand your frustration and apologize for not meeting your expectation. We will address this issue to take appropriate action so this does not happen again. We hope you will consider returning so that w... read more
Nasty lots homeless everywhere room not clean curtains not closing peaple can wach from outside I’m upset to stay there
Business response:
Dear Marco, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
There was no showerhead no telephone no alarm clock
Business response:
Dear Thanaraja, Thank you for your review. We apologize for any inconvenience caused by the lack of a showerhead, telephone, and alarm clock. Please know that we take all feedback seriously and will work to address these issues promptly. We hope you'll consider staying with us again in the future.Sincerely,Hotel Management
Don’t stay here The hotel itself is located in a not so good area. We had police activity late night. There was trash on the stairs. Cars where homeless people were living in. Our door didn’t close all the way. The bathroom was didrty and one of our beds were broke. Definitely not staying here again
Business response:
Dear Steven, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Homeless people sleeping under stairs and all over property. Had to clean period blood off the bathroom floor.
Business response:
Dear Michael, Thank you for choosing our hotel for your recent visit. We work hard to ensure an exceptional experience for every guest. Therefore, we regret failing to meet your expectations and ours. The issues you encountered are unacceptable by our high service standards, and we are working to address this immediately. We appreciate you bringing this to our attention as we continually strive to improve our accommodations. We hope you will allow us the opportunity to make this up to you on a future visit.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.