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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown Hotel This hotel was not clean. There was no insulation, so you can hear people talking next door and cars on the freeway. The beds were uncomfortable. One of the bed's frame is smaller than the mattress, and it felt like a hole in the mattress. There was no breakfast. I would never stay at this hotel again.
Business response:
Dear Lynda, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope this unfortunate situation will not prevent you from staying with us again.S... read more
First the staff was not available when I tried to check in. I waited about 20 minutes in the lobby until someone came in. When I got checked in, the bed sheets were dirty. It had a big stain on it. The elevator had a smoking smell which was really bad.
Business response:
Dear Barinder, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for the inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Also, we are sorry for the cleanliness issues you encountered in your room. Our housekeeping team is reviewing and improving such cases from getting repeated. We are grateful for your patience and hope you w... read more
Don’t waste your money! The lobby area was locked when I arrived, with no specific instructions on where to go. I found a pay phone which instructed me call to check-in, but it was not convenient as it was cold and dark out. Secondly, the hotel room had hair in most places I set my things, and their was no hot water in the shower. Lastly, there was nobody at the front desk for checkout for several minutes, which caused me to leave later than I would’ve liked from the hotel.
Business response:
Dear Guest, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Please also accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our pr... read more
Not the best area of town. Very noisy neighbor above us. No utensils, dishes or glasses provided. Not sure why it’s called extended stay. We did get supplies when requested.
Business response:
Dear Robin, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
the staff were rude and snarky; there weren't even cups in the room; the original clerk set up my key for 1 night and I was there for 2. i had to go searching for someone to fix it and it didn't work the first time, I had to go back down to the office again -- total fiasco
Business response:
Heather, thank you for taking the time to post your feedback. We sincerely apologize for the unsatisfactory service you received from our front desk staff and the inconvenience this caused. You have our assurance that we will address your concern appropriately to ensure this is not repeated. We understand your frustration and are grateful for your patience. On your next visit, if you are in need of any kitchenware, please reach out to our front desk. These items are kept at reception as required by our brand standards. We ho... read more
Super Dirty place, trash everywhere, TV did not work. We left the next day.
Business response:
Jeffery, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Unsafe and dirty place for staying Some homeless people sitting on stairs by the hotel everywhere. We did our cancel right after checking in.
Business response:
Nick, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.