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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were very unhelpful and the facility’s were bad
Business response:
Dear Ronald, We appreciate you sharing your experience with us. It's disheartening to hear that our staff did not meet your expectations, and we apologize for any inconvenience caused. Your feedback is crucial in helping us improve our service standards. Regarding the facilities, we strive to provide comfortable and well-maintained accommodations for all our guests, and we regret if this was not your experience. Please know that we take your comments seriously and will address these issues promptly. We hope you will consider... read more
Expensive and dirty rooms Horrible! Rooms were not very clean. Booked a “non smoking room” and it smelled so much like smoke. The microwave was very dirty (we weren’t going to use it) but what if we had to? We did check in dropped off our bag and left for the day. We came back like at midnight and our door was OPEN! We tried to make it but we ended up leaving the hotel and driving back home at 1:45am because we just didn’t feel comfortable. The guy that was in the “lobby” just said “ok” when we said we were leaving did not c... read more
Business response:
Dear Gabriela, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
It was horrible as room was overbooked. Was told no room
Business response:
Dear Charles, Thank you for taking the time to write a review. We sincerely apologize for not being able to accommodate you upon arrival. Ensuring all our guests have a comfortable stay is our priority, and we understand the frustration this situation may have caused. We will ensure we keep our commitment going forward. Your feedback is invaluable, and we appreciate your patience and understanding. We hope to make things right for you in the future.Sincerely,Hotel Management
It was very dirty. People tried kicking down my door in the middle of the night. Staff did not care
Business response:
Dear Sean, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
While on a long trip I booked the Ext. Stay late in the night. Unfortunately all of the phone numbers for the hotel do not work, do I was unable to ask if late check-in would be allowed. After driving 30 minutes to their location... asked to the main office call box phone located I was told I cannot check in and to call Expedia if I had a problem with that.
Business response:
Dear Roslyn, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Disrepair, people repairing cars in parking lot in the wee hours. Worn out.
Business response:
Dear Brian, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding disrepair and disturbances in the parking lot is concerning, and we are actively sharing these issues with our team to ensure improvements are made. Maintaining a safe and comfortable environment for all our guests is our priority, and we regret falling short during your visit. Please know that your comments are valuable to us, and we appreciate your patience and understanding as we work to enhance our facilitie... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.