This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room with no bathroom exhaust. Old beat up furniture. Smelly towels and flies! Family friendly they said, but unfortunately it has the appearance and vibes of a low income housing! Saw women in questionable attire near the property while driving in or out. We cut short the stay by a day!
Business response:
Dear Rohit, Thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's unacceptable that the cleanliness of the room and the towels did not meet your expectations. We will address this matter with our housekeeping team to ensure immediate improvement. Additionally, we apologize for the lack of bathroom exhaust and the condition of the furniture. We will check these issues further and take the necessary steps to rectify them. Your feedback regar... read more
ok not bad
Business response:
Dear Megos, Thank you for taking the time to share your feedback. We appreciate hearing about your experience and are glad it was satisfactory overall. Your comments are important to us as we continuously strive to improve our services. If there are any specific areas where we can enhance your experience in the future, please feel free to let us know. We value your input and hope to exceed your expectations on your next visit. Thank you for choosing to stay with us.Sincerely,Hotel Management
Would not recommend staying here. Not family friendly at all. Floor was very dirty not vacuumed. Vents were dusty!
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are sorry to hear about the cleanliness issues you encountered. This is not the experience we strive to provide our guests, and we will address these concerns with our housekeeping team. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Puppies woke me up at 5:30am barking next door I called the front desk didn’t help. They locked them in the bathroom and non stop barking
Business response:
Dear Robert, Thank you for being our guest and sharing your experience. While we strive to ensure all guests have a comfortable stay, we regret not meeting your expectations. We apologize for the noise disturbances and the lack of responsiveness from our team to your concerns. We will ensure this is addressed. We appreciate your patience and understanding. Thank you for bringing this to our attention.Sincerely,Hotel Management
Terrible place. Very dirty all around the property. Trash everywhere, it was disgusting!! Very loud people all throughout the night. Woken up at 2:30am by a very loud motorcycle being revved up over and over and loud music. Then another hotel patron started yelling obscenities at him. It was absurd.
Business response:
Dear Cheryl, Thank you for sharing your experience. We sincerely apologize for the unpleasant experience you had during your stay. Your comfort and peace of mind are our top priorities, and it is disappointing we fell short of meeting your expectations. We regret any inconvenience caused by the cleanliness issues and disturbances during your stay. We take your feedback seriously and will address these issues to ensure improvements. We understand your frustration and want to assure you that we are committed to providing a bet... read more
Below Average The service varied depending on the attendant ; our toilet broke mid stay and totally ruined our night and they weren’t willing to help or accommodate. Won’t be returning
Business response:
Dear Amanda, Thank you for selecting our hotel for your recent stay. We sincerely apologize for the unacceptable broken toilet, and we regret any frustration it caused. Your comments will be shared with the appropriate individuals to ensure enhancement. Please accept our apologies for not resolving the issue to your satisfaction. This is not the service and accommodation we wish to provide our valued guests. We value your feedback, and we hope to make it up to you during your future visit. Sincerely,Hotel Management
I had stayed there prior to my last stay and because they do not accept cash and there isn't a store for about a mile radius cuz it sits on an onan off ramp and a strip of car dealers I have no car and I have a medical condition and wasn't able to get to the store in time but I have been staying there for about 2 almost 3 weeks already they locked my room and gave me a DNR (do not rent) I had the money to pay. So fast forward to yesterday I had no idea I was dnrd and my friend rented the room and they seen me kicked us out a... read more
Business response:
Dear Alisha, Thank you for taking the time to write a review of your stay. We sincerely apologize for the inconvenience and frustration you experienced. We understand how essential convenience and accessibility are, especially for guests with medical conditions. Please know that your feedback is taken seriously, and we will promptly address the cleanliness issues and service lapses. We regret any miscommunication regarding your room status and the inconvenience it caused. We're committed to improving our services and hope yo... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.