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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very little sleep! We were given a room right next to the office which was a huge mistake! At 3:30 a.m. the employees in the office started moving stuff around and talking until 7 a.m. when I finally went next door to tell them they had kept us awake...the response was do you want us to move you to another room? Since we were checking out that day it was pointless, very disappointiing
Business response:
Patrick, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Piles of garbage stacked up on stairways
Business response:
James, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The stairwells of this motel were filled with multiple bags of garbage. Trash and bags of dirty towels and sheets were sitting outside our door when we arrived and were there for hours. The furniture in the room was pretty banged up and worn. The blanket on the bed was extremely thin. 3 bed pillows for two people.
Business response:
Yvonne, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Ho... read more
Do not stay here, qustionable activity going on and did not feel safe.
Business response:
Sue, thank you for being our guest. We are sorry for any inconvenience you encountered. The safety of our guests is our prime concern, and we take comments like yours seriously. You have our assurance that we will address your comments appropriately. We hope you will allow us to host you again. Sincerely, Hotel Management
Dirty hotel room Room very dirty. Told by staff they clean every 2 weeks. Very uncomfortable stay for my sons birthday weekend 😤
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Always Overbooked- Don’t Bother When we arrived to check in they informed us that they had over booked and no more 2 bed rooms available. I was ok with one bed; they only had a queen, so we took it. The bed was a full size. One person took the bed and the other person took the broken recliner chair. The shower head had barely any pressure. At this point we gave up about caring for the room. We spent the whole day in town. We only needed the room to sleep and shower for the half the day we were in the area. Definitely not com... read more
Business response:
Thank you for the comments about your stay at our hotel. We hope you will accept our sincere apologies that you were inconvenienced by maintenance issues in your room. We understand your frustration and truly regret the inconvenience you had while here. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
The roof in the bathroom was falling. Extremely dirty around property. To noisy to closed to the freeway I would not stay in this place again.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.