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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were obviously missing furniture - there was a dining table in the room, but I could not find ONE single chair. There was NO coat hanger.
Business response:
Peter, thank you for your feedback. Please accept our apologies for your room did not have amenities you desired for. We are sorry we fell short of your expectations and have taken note of your comments for any future improvements. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Never again Got there to check in at 3:10. Was told our room was not ready and would take another 45 minutes till we could get our room. We had a wedding to be at by 4 so that was not possible. We asked for a discount due to the room not being ready on time or give us another room that was ready and was told no. We also had to be back by midnight to check in or we would loose our room so we had to leave the wedding early. The room was updated but only had a sheet to keep you warm. Loud people were constantly walking by until... read more
Business response:
Andrea, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down and for the noise disturbance you encountered. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
What a dump...my room had a kitchenette but no glasses or anything in the cupboards. The shower curtain was falling off the wall. Everything was in shotty shape. Not worth 300 a night.
Business response:
Scott, thank you for the specific feedback about your stay. We regret not meeting your expectations with the dishware and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved immediately. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Very dirty.
Business response:
Kathleen, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The service was so bad including the staff who were extremely rude. When we arrived we were told we did not have a room because they were over booked. They gave us a room that was in terrible condition.
Business response:
Desiree, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The refirg did not work....gnats in the room coming from vents. Loud noise on 3rd floor
Business response:
Carisha, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the concerns you had with the refrigerator to make sure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to durin... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.