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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Prostitution, homelessness and drug use around the property. Room was dirty with outdated fixtures. Possible bed bugs and a loud noise going all night made it hard to sleep. Staff never at front desk. Worst $ I ever spent!
Business response:
Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management
I was demanding my deposit and the morning worker treated me very badly.
Business response:
Dear Hi, Thank you for selecting us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management
Limited Dinning and Amenities
Business response:
Dear SARAVANAN, We appreciate your remarks about your recent stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time.Sincerely,Hotel Management
When we went to the hotel there was no room available. You booked a room and they didn’t have one. How can you do that? I had trouble getting through to talking with someone at Expedia. It took me over an hour to get this cleared up. I will never ever use Expedia again.
Business response:
Dear Shelley, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
Poor maintenance and dirt everywhere, unfriendly and unprofessional staff.
Business response:
Dear Luis, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback and sorry about your recent experience. We take your concerns seriously and strive to improve our services and facilities. We aim to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your feedback will help us make necessary adjustments to ensure better experiences in the future. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyabl... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.