This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was so dirty that my feet were black from walking in the room barefoot. The laundry facility was broken and they were “out of” oatmeal the entire week I stayed there, which is one of the only options there are for breakfast.
Business response:
Dear Kristie, We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience with the laundry facility and breakfast options during your stay. Your feedback is concerning, and we take these matters seriously. We will address these issues promptly to ensure future guests are not similarly impacted. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management
I booked a stay here through Expedia 3 days in advance and had the room paid for. Upon arriving and trying to check in, the guy helping said that he could't find my reservation. I explained to him i had one and the room has been paid for. Basically he said there was nothing he can do i need to call Expedia. I was a mother alone traveling with my two young children out of town. It took over 2 hours to find somewhere else to stay. Expedia called them because i did have a reservation showing in their system. They told me my roo... read more
Business response:
Dear Michelle, We are sorry to hear about the inconvenience you experienced during your recent stay with us. We understand how frustrating it can be to arrive at a hotel and not have your reservation found. We apologize for the inconvenience caused and for the lack of assistance provided by our staff. We would like to assure you that we take this matter seriously and will be addressing it with our team to ensure that this does not happen again. Thank you for your feedback. We hope you will give us another opportunity to acco... read more
Made this reservation for one of our employees who was there for work nearby. When he arrived he found a WARNING sign on the wall stating that "Brass valves and fixtures in this establishment can expose you to lead which is known to the State of California to cause cancer and birth defects or other reproductive harm." When he got to his room, it was very dirty and the door of the room was bent and appeared to have been pried open at some point, didn't appear secure. He said that the area around the hotel was very sketchy, th... read more
Business response:
Dear Laura, Thank you for sharing your feedback following your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to... read more
We had glow in the dark paint on the ceiling, sink wouldn’t drain. It is on a busy road so louder than I expected. Staff was great. Clientele in that area seams rough. Would. It stay there again.
Business response:
Dear Gabriel, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for any disappointment you experience during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. We would appreciate another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
The check-in process was not very friendly. I had to ask a few questions that would seem to me are protocol on a check-in process. I had to go look for my room since I was not told where it was. People smoking pot and cigarettes outside my room. Very noise ALL NIGHT LONG. I could hear the family above my room. The room was dated. Their breakfast was a shelf with coffee, a bit of muffins and such. The lady that checked me out was nice.
Business response:
Dear Sergio, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a muc... read more
Very dirty horel
Business response:
Dear Fakhar, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Unclean and Unsafe Been traveling on business for 40 years. Worst experience at a hotel in that entire time.
Business response:
Dear Gregory, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Zero Stars Worst, most horrible place I’ve stayed in thirty years. There was a turd in the toilet when I arrived, and the heater smelled like someone had urinated in it. I’d will never use this place or Extended Stay America EVER again. Zero stars
Business response:
Dear James, Thank you for sharing your experience with us. We are sorry to hear about your disappointment during your stay. What you described is unacceptable and does not represent our standards. We take pride in maintaining clean and fresh accommodations and strive to provide an exceptional experience for our guests. We understand your frustration and apologize for not meeting your expectation. We will address this issue to take appropriate action so this does not happen again. We hope you will consider returning so that w... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.