This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property & room are run-down for how expensive it was. It felt creepy & sketchy. Was a mistake to give them a second chance. There won’t be a third.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and are sorry for the inconvenience caused. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Worst hotel ever We were cancelled without being notified, they made it looked like it was our fault that our card got declined. While they’re not supposed to charge our card until check-in. Then the real reason was revealed that one of the rooms had a leak and they were sold out. Since we were the last to check-in around 9pm, we got cancelled. I’ve never been canceled and we’ve travelled all over the world and never once my card got declined.
Business response:
Thank you for your review. We are sorry for the incident you outlined and apologize for the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Disappointed visit... Arrived to find no attendant in the lobby. Rang desk bell and waited. Rang it a few more times and waited. 15 minutes later clerk dhows up. Turns out she was outside. No sign posted to alert me. Told her that and all I got was a rude stare...Room (204) had stained carpets, ripped fabric in recliner armrest, broken sink stopper and way too much freeway noise.
Business response:
Thank you for your review. We regret learning that our front desk staff member was not available during check-in. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Also, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will gi... read more
It was very outdated hotel and felt very cringy. The stove was faulty and Kitchen sink was leaky. Overall the pics are misleading.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We are also sorry for the maintenance issues in your suite. We will share your comments with our leadership team to appropriate steps. We hope you will allow us to serve you again on a future visit. Sincerely, Hotel Management
Smelled like urine food under bed There was chunks of food underneath the bed. There was a kitchenette provided but no coffee maker, pots, pans, not even paper coffee cups. The bedding was so thin that I had to crank the heat all night which then dried out my lungs and nose. I tried to take a bath and the water was lukewarm and the entire bathroom smelled like urine
Business response:
Cynthia, thank you for sharing your concerns. We apologize for the discomfort you had due to the issues in your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. Please know that the kitchenware for your suite is made available at the front office, and we regret if this was not explained by our associates. We hope you will afford us the opportunity to regain your trust. Sincerely, Hotel Management
Needs work! Staff is rude. Staff crosses personal boundaries.
Business response:
John, thank you for sharing your review. We apologize you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.