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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room site it was too noisy plus I can’t her the people on both sides of the room there’s no more some proof between the walls.
Business response:
Thank you for your review. We are sorry for the noise issues you encountered and regret the inconvenience it caused you. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Roaches Walked in to the room and there was 3 cockroaches on the counter and the floor was very dirty. Called front desk and they switched me to another room on the other side of the building. Didnt see any cockroaches in this room but it was in very poor condition. Both adjacent rooms to mine were very loud all night. They appeared to be living there not just staying the night. I should have left but it was late and i was tired.
Business response:
Regina, thank you for your feedback. We are sorry for the difficulties you had in both of your rooms. Your comments have been discussed with the appropriate team members to improve our accommodations going forward. We also wish we had the opportunity to address the noise issues while you were here. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Not again We stayed there for a night 12-20-2020 checked out 12-21-2020. I was extremely unhappy with the room. To start, there was absolutely NOTHING in the kitchen, you state that they come furnished. I open cupboard find someone else's key for the room. Not a dish in site anywhere. No toilet paper, thank goodness I had our own. Had to call for clean sheets and to be told that they were cleaned but what I see are probably stains. Umm no. I had to go to office multiple times to get the right size sheets and then be told she... read more
Business response:
Kristy, thank you for being our guest. We regret the disappointment you had with your stay at our hotel. Kindly note, since our suites are designed for guests desiring home-like living, they often bring their amenities such as toiletries and hair-dryers, but these are available and complimentary at the front desk. Kitchenware is made available at the front office as well. We are sorry if our team did not share this information with you. We apologize for the cleanliness issue in your suite and the lack of appropriate bedsheet... read more
It was quite and nice outside but the inside was dirty
Business response:
Amy, thank you for being our guest. Although you had an overall peaceful stay, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We appreciate your business and hope you will give us an opportunity to make this up to you on your next visit. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The reception office service was okay. But the property need security. There was a drunk homeless lying on the floor in the elevator. There were also homeless roaming around the property.
Business response:
Lui, thank you for choosing to stay with us. We are sorry for the inconvenience you mentioned. Though we are confident this was an isolated incident, we are reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nasty Dirty and disgusting 😡
Business response:
Rosslyn, on behalf of our team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The attendant was never up front. No blow dryer. Loud music in parking lot. Lots of smokers. Filthy room. Never going back.
Hotel or..Cop Shop? This is by far the WORST hotel ive ever stayed at!! Before we even arrived I tried calling the property and the phone rang and rang for 30 min i kept trying and never got through. When we arrived i stood inside the lobby ringing the bell for 15 min because the clerk was outside smoking a ciggerette and talmkng to another worker..they could see me standing there and completly ignored me..finally they finished there ciggerette
Business response:
Jennifer, thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the disappointing service you received from one of our staff members. Your comments have been addressed with the appropriate individual, and we are taking every possible measure to ensure it does not happen again. We value your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on th... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.