This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty lots homeless everywhere room not clean curtains not closing peaple can wach from outside I’m upset to stay there
Business response:
Dear Marco, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
There was no showerhead no telephone no alarm clock
Business response:
Dear Thanaraja, Thank you for your review. We apologize for any inconvenience caused by the lack of a showerhead, telephone, and alarm clock. Please know that we take all feedback seriously and will work to address these issues promptly. We hope you'll consider staying with us again in the future.Sincerely,Hotel Management
Don’t stay here The hotel itself is located in a not so good area. We had police activity late night. There was trash on the stairs. Cars where homeless people were living in. Our door didn’t close all the way. The bathroom was didrty and one of our beds were broke. Definitely not staying here again
Business response:
Dear Steven, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Homeless people sleeping under stairs and all over property. Had to clean period blood off the bathroom floor.
Business response:
Dear Michael, Thank you for choosing our hotel for your recent visit. We work hard to ensure an exceptional experience for every guest. Therefore, we regret failing to meet your expectations and ours. The issues you encountered are unacceptable by our high service standards, and we are working to address this immediately. We appreciate you bringing this to our attention as we continually strive to improve our accommodations. We hope you will allow us the opportunity to make this up to you on a future visit.Sincerely,Hotel Ma... read more
Rundown Hotel This hotel was not clean. There was no insulation, so you can hear people talking next door and cars on the freeway. The beds were uncomfortable. One of the bed's frame is smaller than the mattress, and it felt like a hole in the mattress. There was no breakfast. I would never stay at this hotel again.
Business response:
Dear Lynda, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope this unfortunate situation will not prevent you from staying with us again.S... read more
First the staff was not available when I tried to check in. I waited about 20 minutes in the lobby until someone came in. When I got checked in, the bed sheets were dirty. It had a big stain on it. The elevator had a smoking smell which was really bad.
Business response:
Dear Barinder, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for the inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Also, we are sorry for the cleanliness issues you encountered in your room. Our housekeeping team is reviewing and improving such cases from getting repeated. We are grateful for your patience and hope you w... read more
Don’t waste your money! The lobby area was locked when I arrived, with no specific instructions on where to go. I found a pay phone which instructed me call to check-in, but it was not convenient as it was cold and dark out. Secondly, the hotel room had hair in most places I set my things, and their was no hot water in the shower. Lastly, there was nobody at the front desk for checkout for several minutes, which caused me to leave later than I would’ve liked from the hotel.
Business response:
Dear Guest, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Please also accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our pr... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.