This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell in the rooms To bad Plus no more soundproof between the walls
Business response:
Hiri, thank you for reviewing your stay with us. We are sorry for the odor you experienced in your room. We have shared your feedback with our housekeeping team to make sure this room receives a deep cleaning. We also regret the disturbance you had from the other guests of the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hote... read more
The room we had wasn't really what we expected. Bed was comfortable. Bathroom needs cleaning. Bath towels was stained, there was no
Business response:
Lilly, thank you for posting a review of your recent stay. While it is good to learn you liked our comfortable bed, we are sorry for the cleanliness issue you had in your bathroom. Please be assured we have shared this with our housekeeping team in an effort to be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Maid Service??? Really??? Gross!!! With the current pandemic I expected a clean room. Wrong!!! There is no way my room had been cleaned. There was gross stuff stuck everywhere to the dirty floor and I found a half smoked menthol cigarette laying on the shelf next to the microwave. The kitchen sink was dirty as well as the bathroom. I had to stand and wait for over 30 minutes for the front desk woman to come back in the office. When she showed up she was totally rude and had nothing but complaints to say. Also once I got into... read more
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered. You are correct to expect a well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Moreover, we are very sorry for the disappointing service you received from one of our associates. This is not acceptable, and we have shared your comments with the appropriate teams ensuring this is not repeated with our future guests. We understand your frustration and invite you to stay with us... read more
Sheets are full of bloody spots . Queen bad was actually not queen size .
Business response:
Thank you for being our guest. We are sorry for not meeting some of your expectations and for the cleanliness issues you had with our bedding. Your feedback has been discussed with our housekeeping team to make sure we are more diligent in our efforts moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Booked the suite and the the carpet was wet from the ac unit leaking, paid for a whole week but only stayed for 3 days asked for a refund for the 2 days that I didn't stay never got it back after being told by manager that I would and they charge for room service
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues and regret that shortened your stay with us. We hope you have received the refund, if not, feel free to reach out to our front desk for any assistance. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management
Not too clean The bathroom was not clean. There was hair everywhere. The toilet had not been cleaned and there was someone's pubic hair on it. The bath tub had hair all over it. One of the blankets had a burn hole in it and it did not feel clean. There was a bunch of hair on the room door handle. Some of the dishes were not clean. The front desk ladies on the first night were great.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the service and housekeeping issues you experienced in your room. We are very passionate about providing our guests with the cleanest accommodations, and we will look into our oversight. We have checklists in place to inspect every room prior to our guest arrival. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily c... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thomas, thank you for the feedback. We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Heater was not working and when I called and asked to be moved. No more rooms were available
Business response:
Christina, we are sorry for the difficulties you had in your room with the heating unit. Moreover, we regret we could not offer a different option. Our maintenance team is working towards correcting the problem and we assure you the next time you are here with us, you will not face such issues. Please consider revisiting to us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.