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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best area of town. Very noisy neighbor above us. No utensils, dishes or glasses provided. Not sure why it’s called extended stay. We did get supplies when requested.
Business response:
Dear Robin, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
the staff were rude and snarky; there weren't even cups in the room; the original clerk set up my key for 1 night and I was there for 2. i had to go searching for someone to fix it and it didn't work the first time, I had to go back down to the office again -- total fiasco
Business response:
Heather, thank you for taking the time to post your feedback. We sincerely apologize for the unsatisfactory service you received from our front desk staff and the inconvenience this caused. You have our assurance that we will address your concern appropriately to ensure this is not repeated. We understand your frustration and are grateful for your patience. On your next visit, if you are in need of any kitchenware, please reach out to our front desk. These items are kept at reception as required by our brand standards. We ho... read more
Super Dirty place, trash everywhere, TV did not work. We left the next day.
Business response:
Jeffery, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Unsafe and dirty place for staying Some homeless people sitting on stairs by the hotel everywhere. We did our cancel right after checking in.
Business response:
Nick, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Very little sleep! We were given a room right next to the office which was a huge mistake! At 3:30 a.m. the employees in the office started moving stuff around and talking until 7 a.m. when I finally went next door to tell them they had kept us awake...the response was do you want us to move you to another room? Since we were checking out that day it was pointless, very disappointiing
Business response:
Patrick, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Piles of garbage stacked up on stairways
Business response:
James, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The stairwells of this motel were filled with multiple bags of garbage. Trash and bags of dirty towels and sheets were sitting outside our door when we arrived and were there for hours. The furniture in the room was pretty banged up and worn. The blanket on the bed was extremely thin. 3 bed pillows for two people.
Business response:
Yvonne, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Ho... read more
Do not stay here, qustionable activity going on and did not feel safe.
Business response:
Sue, thank you for being our guest. We are sorry for any inconvenience you encountered. The safety of our guests is our prime concern, and we take comments like yours seriously. You have our assurance that we will address your comments appropriately. We hope you will allow us to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.