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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty hotel room Room very dirty. Told by staff they clean every 2 weeks. Very uncomfortable stay for my sons birthday weekend 😤
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Always Overbooked- Don’t Bother When we arrived to check in they informed us that they had over booked and no more 2 bed rooms available. I was ok with one bed; they only had a queen, so we took it. The bed was a full size. One person took the bed and the other person took the broken recliner chair. The shower head had barely any pressure. At this point we gave up about caring for the room. We spent the whole day in town. We only needed the room to sleep and shower for the half the day we were in the area. Definitely not com... read more
Business response:
Thank you for the comments about your stay at our hotel. We hope you will accept our sincere apologies that you were inconvenienced by maintenance issues in your room. We understand your frustration and truly regret the inconvenience you had while here. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
The roof in the bathroom was falling. Extremely dirty around property. To noisy to closed to the freeway I would not stay in this place again.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
There were obviously missing furniture - there was a dining table in the room, but I could not find ONE single chair. There was NO coat hanger.
Business response:
Peter, thank you for your feedback. Please accept our apologies for your room did not have amenities you desired for. We are sorry we fell short of your expectations and have taken note of your comments for any future improvements. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Never again Got there to check in at 3:10. Was told our room was not ready and would take another 45 minutes till we could get our room. We had a wedding to be at by 4 so that was not possible. We asked for a discount due to the room not being ready on time or give us another room that was ready and was told no. We also had to be back by midnight to check in or we would loose our room so we had to leave the wedding early. The room was updated but only had a sheet to keep you warm. Loud people were constantly walking by until... read more
Business response:
Andrea, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down and for the noise disturbance you encountered. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.