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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not good clean, no towels that all I have to call for them , there were only muffins for breakfast, not even a coffee service there
Business response:
Thank you for your review and for taking the time to post your review. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We are also sorry our grab-and-go breakfast was no to your liking. Your comments will be shared with our Brand Leaders to assist them when determining new options for future implementations. We hope you will reconsider choosing to stay with us again... read more
Business response:
Timothy, we are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Lucia, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
The stuff was totally rude
Business response:
Marlon, please accept our apologies regarding the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We value your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
Nope nope nope! Front desk staff very nice. But hotel is obviously very old and they just tried to paint and put a few new things. It’s a non smoking hotel that definitely used to be a smoking one. We were in a rush so I sprayed a can of Lysol to help. Asked for extra pillows, never got them. Walls are paper thin, heard the neighbor the whole night talking to herself while watching tv. It’s my own fault for choosing a very budget hotel for a very short trip but bad enough to never choose this brand anywhere else ever!
Business response:
Thank you for your review. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Worst hotel I have ever stayed in. The stay was terrible, This hotel was like a Motel 6 , they did not even have cable TV they were using analog Tv. They put us in a room that had a kitchenette and it was very dirty. The back of the door was dirty. I have only used hotel.com twice. This hotel was unacceptable. The cost was $240.00 a night and it was not even up to motel 6 standards. We do not stay in Motel 6 hotels. I don't feel comfortable using hotels. com again for any hotel.
Business response:
Doris, thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We regret we did not merit the rate you paid and hope you will reconsider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
WHAT A DUMP I paid almost $250.00 to stay in one of the trashiest hotels if it can be called such. I took pictures of everything. What a disaster 1st Valentine’s Day for my girlfriend!! Starting from the overflowed trash on every level, to Half dried urine on the 3rd floor from the room next to us we had to see, smell and go through to the Fire truck and Ambulance pulling a junkie or hooker out of a room at 4am! Yellow stains on the sheets, off color clogged bath tubs that aren’t cleaned, urine all over the floor in bathroom... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disgustingly dissapointd. Room wasn't clean. Pillows were still in plastic bags, no cases. Water all over counter. Looks like someone repaired a cabinet and left the extra parts and instructions in the room. Floor dirty and a towel was stained and had hair on it. Overall disgusting.
Business response:
Jeanette, please accept our apologies for the difficulties you had in your room. Your feedback regarding the housekeeping issues is shared with the team involved as we plan remedial actions that improve our guests' experiences. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The main reason we chose this hotel was for the kitchenette. We were trying to save money by cooking our own food. However it took them over 24 hours to bring the kitchenware and when it arrived, there were not enough utensils to go around (there were four of us in the room including two small children). I asked for extra towels three separate times and never received them. I do not plan on returning to this hotel.
Business response:
Thank you for your review. We are sorry for the time taken while getting the kitchenware and that you were not provided the towels you requested. We will share your feedback with the appropriate team so that they do not disappoint you in the future. We hope you and your children will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.