This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT stay here! Horrible minus stars for cleanliness and service!! As soon as we got our room, I like to walk in and check to make sure bedding is clean no bed bugs or anything like that. What do we find?? Pubic hair on the bed!!! Open sheets more pubic hair! Talk about disgusting ! The room just walking in had a bad bad smell. Called front desk immediately to have something done about it to be answered by a rude lady.
Business response:
Thank you for taking the time to post a review. We apologize we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We appreciate your valuable feedback and hope that you will ... read more
Easy freeway access was good. Room condition o.k., couldn't tell if furniture was the "distressed" look or just worn out. Thin walls; we could hear the neighbors dog barking. Cigarette smoke from outside easily permeates the room.
Business response:
Eric, we are sorry for the problems you encountered in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thank you for your feedback. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Just like jail . it had all the undesirable people High crime area. Individuals of a less than desirable way of life were about the property . The local police agency was very active on property. Drugs were visible throughout the property. Do not stay here ...
Business response:
Thank you for the review of our hotel and for sharing your feedback. We regret that you did not feel completely secure at times. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. Also, our front desk is staffed 24 hours a day so we would have been happy to help you with any queries to make your stay comfortable. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hosp... read more
The front desk service was pleasant, they check in process was a little disappointing as we couldn’t pay cash for the room. We had to use our card. The room was dirty and smelled like pee. No trash can, dirty towels, lamps were very dirty and the bathroom had mold.
Business response:
Katherine, thank you for being our guest. We are sorry you were inconvenienced by our payment policy. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. Please accept our apologies for the inconvenience you had due to the housekeeping issues in your room. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guests don’t experience the same.... read more
Ok if you're in a pinch The at first glance it looked ok but the place smelled of smoke, we only had 3 little pillows, 2 wash clothes, dropped something and looked under bed for it and it was filthy, found a half eaten pack of crackers and a plastic baggie that had remnants of marijuana in it.
Business response:
Sherry, thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We value your feedback and hope you will consider staying with us again i... read more
The noise was ALL night long. Screaming, drug trade, banging on doors. It was Christmas Eve and now I’m sick for Christmas Day being kept up all night. When we went for the continental breakfast there was NOTHING! Not even coffee which we waited 20 mins for. We are super disappointed and want our money back!!! The staff was nice who checked us in and the rooms were tidy but soooo old and nasty.
Business response:
Thank you for being our guests and for sharing your review. We are sorry you were not able to experience a good night’s rest due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. It was also disappointing to know you were not able to take advantage of our grab-and-go breakfast. Your feedback is shared with the appropriate team to find out what went wrong and ensure such incidents do not repeat. Please consider s... read more
tinker First room smelled of smoke even though cleaned! ESA is supposed to be smoke free. Butts all over the corridor!! Second room was dirty and unmade when we went up there. Third room was OK but we were too tired to go back and get reassigned. And the hail of the property to say there are no other rooms and if you want e can put you in another room but you have to pay extra for it! For no fault Of ours!! So checking in late night was not fun and I got an earful from my wife
Business response:
Ram, thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced in your rooms. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We hope you will give us a second chance to deliver the type of experience you and your wife should always expect from our hotel.... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.