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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a dump...my room had a kitchenette but no glasses or anything in the cupboards. The shower curtain was falling off the wall. Everything was in shotty shape. Not worth 300 a night.
Business response:
Scott, thank you for the specific feedback about your stay. We regret not meeting your expectations with the dishware and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved immediately. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Very dirty.
Business response:
Kathleen, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The service was so bad including the staff who were extremely rude. When we arrived we were told we did not have a room because they were over booked. They gave us a room that was in terrible condition.
Business response:
Desiree, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The refirg did not work....gnats in the room coming from vents. Loud noise on 3rd floor
Business response:
Carisha, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the concerns you had with the refrigerator to make sure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to durin... read more
The property & room are run-down for how expensive it was. It felt creepy & sketchy. Was a mistake to give them a second chance. There won’t be a third.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and are sorry for the inconvenience caused. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Worst hotel ever We were cancelled without being notified, they made it looked like it was our fault that our card got declined. While they’re not supposed to charge our card until check-in. Then the real reason was revealed that one of the rooms had a leak and they were sold out. Since we were the last to check-in around 9pm, we got cancelled. I’ve never been canceled and we’ve travelled all over the world and never once my card got declined.
Business response:
Thank you for your review. We are sorry for the incident you outlined and apologize for the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.