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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good!!! Room had not been cleaned!!! Trash lying on floor!!! Cat litter on floor!!! Room smelled like cat urine!!!!
Business response:
Patrick, thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
rude Ma
Business response:
Brandon, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
The check in was the most irritating experience ever, there was no one at the front desk, only a hand written sign that said be back in 20min at 9:00pm. We got there at about 8:50, waited in the lobby as other folks started to arrive, by the time 9:40 came, so did the employee, she stated she is the only one there, cleaning rooms and doing everything else, poor management. While checking in to the reservations we had, she started to say there were no clean rooms available, but, after scrambling around she finally got us chec... read more
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and look forward to welcoming you back so we can make it up to you. Sincerely, Hotel Management
People were loud outside and upstairs all night!
Business response:
Victoria, thank you for review. A restful stay is any guest initial expectation; hence, we are sorry for the noise issue you faced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was so filthy that even though we were tired, we had to pack up and find another hotel at 9:00pm. Carpet disgusting , garbage and ??? In one of the drawers. Just terrible.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced in your room. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Stay Experience The heating system did not work. Hotel had only one staff member to take care of entirety of building and it showed in its customer experience.
Business response:
Thank you for your candid review. We are sorry if we did not provide you with the outstanding service that you deserved, and the experience for which we are typically known. We are passionate about providing excellent service. Therefore, we take all feedback, good or bad, and use it to improve our services. Your concerns regarding the heating system have been shared with the maintenance team to fix it immediately. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.