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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed visit... Arrived to find no attendant in the lobby. Rang desk bell and waited. Rang it a few more times and waited. 15 minutes later clerk dhows up. Turns out she was outside. No sign posted to alert me. Told her that and all I got was a rude stare...Room (204) had stained carpets, ripped fabric in recliner armrest, broken sink stopper and way too much freeway noise.
Business response:
Thank you for your review. We regret learning that our front desk staff member was not available during check-in. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Also, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will gi... read more
It was very outdated hotel and felt very cringy. The stove was faulty and Kitchen sink was leaky. Overall the pics are misleading.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We are also sorry for the maintenance issues in your suite. We will share your comments with our leadership team to appropriate steps. We hope you will allow us to serve you again on a future visit. Sincerely, Hotel Management
Smelled like urine food under bed There was chunks of food underneath the bed. There was a kitchenette provided but no coffee maker, pots, pans, not even paper coffee cups. The bedding was so thin that I had to crank the heat all night which then dried out my lungs and nose. I tried to take a bath and the water was lukewarm and the entire bathroom smelled like urine
Business response:
Cynthia, thank you for sharing your concerns. We apologize for the discomfort you had due to the issues in your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. Please know that the kitchenware for your suite is made available at the front office, and we regret if this was not explained by our associates. We hope you will afford us the opportunity to regain your trust. Sincerely, Hotel Management
Needs work! Staff is rude. Staff crosses personal boundaries.
Business response:
John, thank you for sharing your review. We apologize you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
My room site it was too noisy plus I can’t her the people on both sides of the room there’s no more some proof between the walls.
Business response:
Thank you for your review. We are sorry for the noise issues you encountered and regret the inconvenience it caused you. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Roaches Walked in to the room and there was 3 cockroaches on the counter and the floor was very dirty. Called front desk and they switched me to another room on the other side of the building. Didnt see any cockroaches in this room but it was in very poor condition. Both adjacent rooms to mine were very loud all night. They appeared to be living there not just staying the night. I should have left but it was late and i was tired.
Business response:
Regina, thank you for your feedback. We are sorry for the difficulties you had in both of your rooms. Your comments have been discussed with the appropriate team members to improve our accommodations going forward. We also wish we had the opportunity to address the noise issues while you were here. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Not again We stayed there for a night 12-20-2020 checked out 12-21-2020. I was extremely unhappy with the room. To start, there was absolutely NOTHING in the kitchen, you state that they come furnished. I open cupboard find someone else's key for the room. Not a dish in site anywhere. No toilet paper, thank goodness I had our own. Had to call for clean sheets and to be told that they were cleaned but what I see are probably stains. Umm no. I had to go to office multiple times to get the right size sheets and then be told she... read more
Business response:
Kristy, thank you for being our guest. We regret the disappointment you had with your stay at our hotel. Kindly note, since our suites are designed for guests desiring home-like living, they often bring their amenities such as toiletries and hair-dryers, but these are available and complimentary at the front desk. Kitchenware is made available at the front office as well. We are sorry if our team did not share this information with you. We apologize for the cleanliness issue in your suite and the lack of appropriate bedsheet... read more
It was quite and nice outside but the inside was dirty
Business response:
Amy, thank you for being our guest. Although you had an overall peaceful stay, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We appreciate your business and hope you will give us an opportunity to make this up to you on your next visit. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.