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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service was bad! The coffee maker they gave me for the room was dirty with staff on the outside of the coffee maker. I brought it back to the office The next morning went to the office for muffin and coffee and they had run out of coffee... it was only 8:30 am.
Business response:
Thank you for your review. We are sorry our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We will also share your concerns regarding the issues with the coffeemaker with our housekeeping team for review and action. Also, we regret your disappointment with our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope you will afford us an opportunity to redeem ourselves in the ... read more
Mal servicio y nunca regresaron el dinero porque yo no use el cuarto
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
ALL office staff INCLUDING the manager was horrible. Flat out rude. Tried to refuse my government issued passport as identification. You could tell my bathroom wasn’t cleaned. Hair in the tub, opened soap, half used body wash. The heat or ac didn’t work but the weather wasn’t terrible so I only noticed it at night. Management said they’d come look at it but never did. I only stayed here because I had fridge and microwave combo and the price was the fairest in Santa Rosa, and the half renovated room made the rest of the stay ... read more
Business response:
We offer our most sincere apologies for the housekeeping and maintenance issues you experienced in your room, which made your experience an unpleasant one. We also apologize for not delivering you with the service you desire and regret the poor impression left by our team on you. Your frustration is completely understood, and please be assured that our teams have been briefed about your visit, and the corrective actions are taken so that our future guests’ do not experience them again. What you experienced is not acceptable,... read more
Terrible time checking in. At first couldn’t find my reservation then said no king beds were available then found one. This place is not nice
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and regret the inconvenience caused. Your feedback will be shared with our front desk team to improve our service going forward. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Keep driving If this were a 60.00 room, I'd give it a par grade. But this was a 120.00 room, plus 25 for our small quiet dog. What would I expect at this price? Let's see: 1) A coffee pot for morning in a room with a kitchenette (with absolutely zero utensils or anything else) , 2) Pillows larger than a flat throw pillow 1/5 a regular size, and only one of them. Upon calling for more.."let me check if we have any more..." 3) Towels in the room. None present at all. delivered 20 minutes after a call. 4) Walls and surfaces tha... read more
Business response:
James, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Great location; horrible place to stay. Avoid it no matter how cheap it is. I paid $130/night for 2 full beds. Well well below Motel 6 standard. Room smells, bath room sink was clogged up completely, scratches and damaged paint on the walls, door leaks cold air badly, beds squeaks, mattresses are uneven, kitchen sink has a hole which is missing a plug; bed covers and bed sheets are so old and worn out; Extended Stay advertised and charged as studio with kitchen but no utensils, pots and pans, plates and cups provided; Trash ... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.