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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reception office service was okay. But the property need security. There was a drunk homeless lying on the floor in the elevator. There were also homeless roaming around the property.
Business response:
Lui, thank you for choosing to stay with us. We are sorry for the inconvenience you mentioned. Though we are confident this was an isolated incident, we are reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nasty Dirty and disgusting 😡
Business response:
Rosslyn, on behalf of our team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The attendant was never up front. No blow dryer. Loud music in parking lot. Lots of smokers. Filthy room. Never going back.
Hotel or..Cop Shop? This is by far the WORST hotel ive ever stayed at!! Before we even arrived I tried calling the property and the phone rang and rang for 30 min i kept trying and never got through. When we arrived i stood inside the lobby ringing the bell for 15 min because the clerk was outside smoking a ciggerette and talmkng to another worker..they could see me standing there and completly ignored me..finally they finished there ciggerette
Business response:
Jennifer, thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the disappointing service you received from one of our staff members. Your comments have been addressed with the appropriate individual, and we are taking every possible measure to ensure it does not happen again. We value your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on th... read more
The smell in the rooms To bad Plus no more soundproof between the walls
Business response:
Hiri, thank you for reviewing your stay with us. We are sorry for the odor you experienced in your room. We have shared your feedback with our housekeeping team to make sure this room receives a deep cleaning. We also regret the disturbance you had from the other guests of the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hote... read more
The room we had wasn't really what we expected. Bed was comfortable. Bathroom needs cleaning. Bath towels was stained, there was no
Business response:
Lilly, thank you for posting a review of your recent stay. While it is good to learn you liked our comfortable bed, we are sorry for the cleanliness issue you had in your bathroom. Please be assured we have shared this with our housekeeping team in an effort to be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Maid Service??? Really??? Gross!!! With the current pandemic I expected a clean room. Wrong!!! There is no way my room had been cleaned. There was gross stuff stuck everywhere to the dirty floor and I found a half smoked menthol cigarette laying on the shelf next to the microwave. The kitchen sink was dirty as well as the bathroom. I had to stand and wait for over 30 minutes for the front desk woman to come back in the office. When she showed up she was totally rude and had nothing but complaints to say. Also once I got into... read more
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered. You are correct to expect a well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Moreover, we are very sorry for the disappointing service you received from one of our associates. This is not acceptable, and we have shared your comments with the appropriate teams ensuring this is not repeated with our future guests. We understand your frustration and invite you to stay with us... read more
Sheets are full of bloody spots . Queen bad was actually not queen size .
Business response:
Thank you for being our guest. We are sorry for not meeting some of your expectations and for the cleanliness issues you had with our bedding. Your feedback has been discussed with our housekeeping team to make sure we are more diligent in our efforts moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Booked the suite and the the carpet was wet from the ac unit leaking, paid for a whole week but only stayed for 3 days asked for a refund for the 2 days that I didn't stay never got it back after being told by manager that I would and they charge for room service
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues and regret that shortened your stay with us. We hope you have received the refund, if not, feel free to reach out to our front desk for any assistance. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.