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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too clean The bathroom was not clean. There was hair everywhere. The toilet had not been cleaned and there was someone's pubic hair on it. The bath tub had hair all over it. One of the blankets had a burn hole in it and it did not feel clean. There was a bunch of hair on the room door handle. Some of the dishes were not clean. The front desk ladies on the first night were great.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the service and housekeeping issues you experienced in your room. We are very passionate about providing our guests with the cleanest accommodations, and we will look into our oversight. We have checklists in place to inspect every room prior to our guest arrival. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily c... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thomas, thank you for the feedback. We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Heater was not working and when I called and asked to be moved. No more rooms were available
Business response:
Christina, we are sorry for the difficulties you had in your room with the heating unit. Moreover, we regret we could not offer a different option. Our maintenance team is working towards correcting the problem and we assure you the next time you are here with us, you will not face such issues. Please consider revisiting to us soon. Sincerely, Hotel Management
Room was not good clean, no towels that all I have to call for them , there were only muffins for breakfast, not even a coffee service there
Business response:
Thank you for your review and for taking the time to post your review. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We are also sorry our grab-and-go breakfast was no to your liking. Your comments will be shared with our Brand Leaders to assist them when determining new options for future implementations. We hope you will reconsider choosing to stay with us again... read more
Business response:
Timothy, we are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Lucia, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
The stuff was totally rude
Business response:
Marlon, please accept our apologies regarding the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We value your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
Nope nope nope! Front desk staff very nice. But hotel is obviously very old and they just tried to paint and put a few new things. It’s a non smoking hotel that definitely used to be a smoking one. We were in a rush so I sprayed a can of Lysol to help. Asked for extra pillows, never got them. Walls are paper thin, heard the neighbor the whole night talking to herself while watching tv. It’s my own fault for choosing a very budget hotel for a very short trip but bad enough to never choose this brand anywhere else ever!
Business response:
Thank you for your review. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.