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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I have ever stayed in. The stay was terrible, This hotel was like a Motel 6 , they did not even have cable TV they were using analog Tv. They put us in a room that had a kitchenette and it was very dirty. The back of the door was dirty. I have only used hotel.com twice. This hotel was unacceptable. The cost was $240.00 a night and it was not even up to motel 6 standards. We do not stay in Motel 6 hotels. I don't feel comfortable using hotels. com again for any hotel.
Business response:
Doris, thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We regret we did not merit the rate you paid and hope you will reconsider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
WHAT A DUMP I paid almost $250.00 to stay in one of the trashiest hotels if it can be called such. I took pictures of everything. What a disaster 1st Valentine’s Day for my girlfriend!! Starting from the overflowed trash on every level, to Half dried urine on the 3rd floor from the room next to us we had to see, smell and go through to the Fire truck and Ambulance pulling a junkie or hooker out of a room at 4am! Yellow stains on the sheets, off color clogged bath tubs that aren’t cleaned, urine all over the floor in bathroom... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disgustingly dissapointd. Room wasn't clean. Pillows were still in plastic bags, no cases. Water all over counter. Looks like someone repaired a cabinet and left the extra parts and instructions in the room. Floor dirty and a towel was stained and had hair on it. Overall disgusting.
Business response:
Jeanette, please accept our apologies for the difficulties you had in your room. Your feedback regarding the housekeeping issues is shared with the team involved as we plan remedial actions that improve our guests' experiences. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The main reason we chose this hotel was for the kitchenette. We were trying to save money by cooking our own food. However it took them over 24 hours to bring the kitchenware and when it arrived, there were not enough utensils to go around (there were four of us in the room including two small children). I asked for extra towels three separate times and never received them. I do not plan on returning to this hotel.
Business response:
Thank you for your review. We are sorry for the time taken while getting the kitchenware and that you were not provided the towels you requested. We will share your feedback with the appropriate team so that they do not disappoint you in the future. We hope you and your children will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Do NOT stay here! Horrible minus stars for cleanliness and service!! As soon as we got our room, I like to walk in and check to make sure bedding is clean no bed bugs or anything like that. What do we find?? Pubic hair on the bed!!! Open sheets more pubic hair! Talk about disgusting ! The room just walking in had a bad bad smell. Called front desk immediately to have something done about it to be answered by a rude lady.
Business response:
Thank you for taking the time to post a review. We apologize we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We appreciate your valuable feedback and hope that you will ... read more
Easy freeway access was good. Room condition o.k., couldn't tell if furniture was the "distressed" look or just worn out. Thin walls; we could hear the neighbors dog barking. Cigarette smoke from outside easily permeates the room.
Business response:
Eric, we are sorry for the problems you encountered in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thank you for your feedback. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Just like jail . it had all the undesirable people High crime area. Individuals of a less than desirable way of life were about the property . The local police agency was very active on property. Drugs were visible throughout the property. Do not stay here ...
Business response:
Thank you for the review of our hotel and for sharing your feedback. We regret that you did not feel completely secure at times. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. Also, our front desk is staffed 24 hours a day so we would have been happy to help you with any queries to make your stay comfortable. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hosp... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.