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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled of smoke and the rug was filthy with stains. Paid 169.00 to be disappointed
Business response:
Devon, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hot... read more
This is a property that os used a lt rental. Psrking difficult. Very basic roon.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us and for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
We tried to check in at 6pm, because we were going to a comedy show at 7. Waited in line 35 minutes because there was only ONE person working. Numerous people ahead of us were complaining because of problems with their rooms. One man had a clock that didn’t work, one lady’s keys didn’t work and another lady needed a working coffee pot. Finally it was our turn... she assigns us a room. We get all the way up to the 3rd floor and the room is a disaster and disgusting. The beds were unmade, there were alcohol bottles everywhere.... read more
Business response:
Thank you for your review. We are sorry for the unpleasant encounter you experienced at check-in and the poor service by our staff. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your comments and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
They could not figure how to check me in. Clueless front desk person and said over booked and should come back when someone could handle the booking. I left and went somewhere else.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your concerns have been shared with the front desk team to ensure a better experience going forward. We understand the frustration and truly hope you will provide us another opportunity to make it up to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.