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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk service was pleasant, they check in process was a little disappointing as we couldn’t pay cash for the room. We had to use our card. The room was dirty and smelled like pee. No trash can, dirty towels, lamps were very dirty and the bathroom had mold.
Business response:
Katherine, thank you for being our guest. We are sorry you were inconvenienced by our payment policy. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. Please accept our apologies for the inconvenience you had due to the housekeeping issues in your room. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guests don’t experience the same.... read more
Ok if you're in a pinch The at first glance it looked ok but the place smelled of smoke, we only had 3 little pillows, 2 wash clothes, dropped something and looked under bed for it and it was filthy, found a half eaten pack of crackers and a plastic baggie that had remnants of marijuana in it.
Business response:
Sherry, thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We value your feedback and hope you will consider staying with us again i... read more
The noise was ALL night long. Screaming, drug trade, banging on doors. It was Christmas Eve and now I’m sick for Christmas Day being kept up all night. When we went for the continental breakfast there was NOTHING! Not even coffee which we waited 20 mins for. We are super disappointed and want our money back!!! The staff was nice who checked us in and the rooms were tidy but soooo old and nasty.
Business response:
Thank you for being our guests and for sharing your review. We are sorry you were not able to experience a good night’s rest due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. It was also disappointing to know you were not able to take advantage of our grab-and-go breakfast. Your feedback is shared with the appropriate team to find out what went wrong and ensure such incidents do not repeat. Please consider s... read more
tinker First room smelled of smoke even though cleaned! ESA is supposed to be smoke free. Butts all over the corridor!! Second room was dirty and unmade when we went up there. Third room was OK but we were too tired to go back and get reassigned. And the hail of the property to say there are no other rooms and if you want e can put you in another room but you have to pay extra for it! For no fault Of ours!! So checking in late night was not fun and I got an earful from my wife
Business response:
Ram, thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced in your rooms. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We hope you will give us a second chance to deliver the type of experience you and your wife should always expect from our hotel.... read more
Not good!!! Room had not been cleaned!!! Trash lying on floor!!! Cat litter on floor!!! Room smelled like cat urine!!!!
Business response:
Patrick, thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
rude Ma
Business response:
Brandon, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
The check in was the most irritating experience ever, there was no one at the front desk, only a hand written sign that said be back in 20min at 9:00pm. We got there at about 8:50, waited in the lobby as other folks started to arrive, by the time 9:40 came, so did the employee, she stated she is the only one there, cleaning rooms and doing everything else, poor management. While checking in to the reservations we had, she started to say there were no clean rooms available, but, after scrambling around she finally got us chec... read more
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and look forward to welcoming you back so we can make it up to you. Sincerely, Hotel Management
People were loud outside and upstairs all night!
Business response:
Victoria, thank you for review. A restful stay is any guest initial expectation; hence, we are sorry for the noise issue you faced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.