This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was so filthy that even though we were tired, we had to pack up and find another hotel at 9:00pm. Carpet disgusting , garbage and ??? In one of the drawers. Just terrible.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced in your room. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Stay Experience The heating system did not work. Hotel had only one staff member to take care of entirety of building and it showed in its customer experience.
Business response:
Thank you for your candid review. We are sorry if we did not provide you with the outstanding service that you deserved, and the experience for which we are typically known. We are passionate about providing excellent service. Therefore, we take all feedback, good or bad, and use it to improve our services. Your concerns regarding the heating system have been shared with the maintenance team to fix it immediately. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely... read more
Service was bad! The coffee maker they gave me for the room was dirty with staff on the outside of the coffee maker. I brought it back to the office The next morning went to the office for muffin and coffee and they had run out of coffee... it was only 8:30 am.
Business response:
Thank you for your review. We are sorry our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We will also share your concerns regarding the issues with the coffeemaker with our housekeeping team for review and action. Also, we regret your disappointment with our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope you will afford us an opportunity to redeem ourselves in the ... read more
Mal servicio y nunca regresaron el dinero porque yo no use el cuarto
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.