This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was so bad. The front desk staff was nice. Get to the room and there are no towels, no remote control, the dresser is barely hanging on it's hinges. My daughter opens a drawer and there are someone elses dirty clothes in it. The door from the inside was flithy, like someone threw a couple of coffee against it. The filter in the bathroom was thick with dust and grime. The bedding looked like it wasn't washed from the last guest(s). There was a couple sleeping and sitting in their car outside my window all night/all... read more
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. Please note, our in-room amenities are available at the front desk and are complimentary. We will remind them to communicat... read more
NEVER STAY HERE Upon arrival we asked for a coffee pot as they are not already in the room. The front desk worker obliged, but neglected to provide coffee cups. Once in the room we had to summon the front desk again as the room had a filthy floor. The worker came and swept, but did not mop. The worker also removed a platic bag that was placed over the smoke detector.As the evening went on we had to request wash cloths. We had to wipe down the beadside table as it was greasy, request batteries for the remote and wash the stic... read more
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Never again will we stay This was probably the worst I have ever delt with. Got there to check in at 7pm, no rooms cleaned had to wait in the lobby for 2 hours for the poor girl that is a housekeeper to clean the rooms and run the front desk. Someone called in sick. Then once we finally got our room it was still dirty and no towels. We had to go buy our own towels since the hotel didn’t have any clean. Terrible experience!!
Business response:
Amanda, thank you for reviewing our hotel. We apologize your room was not ready upon your arrival and for the housekeeping issues you encountered in it. Your comments have been discussed with the appropriate teams to make sure we are consistent with our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Disappointed Very disappointed! The outside was very dirty, major cobwebs around the building and stairs, and the cement extremely filthy. We had to request dishes, took more than an hour,we had to ask for cloths hangers, we needed hand towels, kitchen towels, but saw how busy she was, we decided to wait. I was Surprised their was not daily room service. The grab and go breakfast, was ridiculous, no one restocking the bins with bars and muffins. The front desk receptionist was very nice, but was handling the front desk and ... read more
Business response:
Grace, thank you for staying at our hotel. Although you liked our front desk associate, we are for all the problems you encountered and regret the disappointment you had with our hotel policies. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Also, your comments regarding the cleanliness issue have been shared with our housekeeping team to be more diligent in their work. We hope you will consider a future stay as we would welcome the opportunity ... read more
Really noisy area on the freeway and by car dealers. Poor house keeping....soiled and dirty overall, needs major overhaul. Do. It recommend. Staff was very nice, but management needs to step it up.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The room was clean, the people at the front desk were nice, but it was a $211.00 dollars for the night and the shelve in the bathroom was broken, my tv did not work and we got woken up in the middle of the night by the alarm going off and we did not get any discount or compensation for the inconvenience.
Business response:
Thank you for choosing to stay with us. We apologize for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Worst hotel ever. Went with 2 other couples and all three rooms has major issues. All rooms smelled terrible. First room wasn’t cleaned and had no bed sheets. 2nd room all the doors on the cabinets were missing. My room bathroom looked like it wasn’t cleaned in weeks. I leave to get lunch and come back and all my stuff is gone. First night there is a domestic disturbance and a girl rips the screen off the window next to me after screaming for hours. Police come after she claims somebody is killing her child. 2nd night the pe... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.