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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean. Room wasnt ready at 8pm. They didnt have the correct room when I checked in
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the concerned teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very little amenities and coffee for breakfast Tooooo basic amenities. No ice, no cups, breakfast is coffee and a muffin....only.
Business response:
Robert, thank you for evaluating your stay. We are sorry for the disappointment you had with our breakfast offerings and regret you were unhappy with our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future... read more
The hotel was old, old, old, and there were no amenities. It didn’t feel clean, and it was expensive. We stayed at much nicer places on our trip for way less money. We would never stay in your chain again.
Business response:
Kenneth, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Good location for the purpose of our trip but hotel is kind of trashy. Very dirty room. Floors looks like they haven't been cleaned in months. Seriously gross.
Business response:
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Avoid Extended Stay America! Traveled to Santa Rosa for the Ironman event over Mother's Day weekend. We had never stayed in an Extended Stay America hotel before, but booked it because the kitchenette would be handy to have. Upon arrival, the place was NOT clean, rather very dirty. Elevators with trash inside, carpets dirty, no dishes in the kitchenette, phone inside the room was disconnected from the wall, people (and staff) smoking. A shock to us that a reputable chain hotel could be so "run down."
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.