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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like that they don’t accept cash, and I payed money to reserve but never stayed bc they didn’t accept cash
Business response:
I'm so sorry that happened to you. We hope you come back in the future so we can make it up to you.
The Hotel has no security that I could see. They had allowed some younger group, possibly a Senior Prom Group, that was completely unruly all night. Called the front desk (from my cell because the phone in the room didn't work...), and the lady at the front desk had to go up there herself. Didn't really help, and the only thing they had to say in the morning was "yes we know" and "they might lose their deposit", nothing like "What can we do to make this right with you, Mr. Customer?" I won't stay there again- too many other ... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hote... read more
Run down and poorly maintained. This place is not great.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Run!!!!! Disgusting, unsafe, gave us keys to dirty rooms and an occupied room. Really unorganized
Business response:
Joshua, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This property is very rundown. Found one cockroach in the bathroom. The carpet was filthy. Bedspread was old and dingy. I would expect this for a much cheaper motel. Not for $100 a night. Will not stay here again.
Business response:
Cathryn, thank you for your review. We apologize for the poor condition of our hotel and the cleanliness issues you encountered in your room. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have also discussed your concerns with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We hope to have another chance to prove ourselves to you on ... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.