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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty hotel with very little customer service Hotel was generally dirty however the customer service was seriously lacking. We couldn’t get anything brought to our room because there was only one person working who was always too busy. Was told we had to wait an hour to get dishes because of large check in despite needing to feed hungry kids. Missing little things like the microwave plate or bathtub plug. Most TV channels don’t work.
Business response:
Thank you for staying at our hotel. We are sorry for the disappointing stay you had with us and regret the housekeeping and service issue you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This hotel has the worst service ever !! First of all they made me wait 1 1/2 hrs until ny room was ready. I arrived at 7:30 PM to the hotel after a 6 hr drive from LA. So you can imagine how tire I was. The room was not ready until 9:30 PM. I stayed 5 days at this location, which is located in a bad neighborhood. This location does not provide cleaning services...until after the 7th day. If you need to replace your dirty linen or towels, you need to bring them to the front desk. I could go on, but I am sure maby other custo... read more
Business response:
Thank you for choosing to stay with us. We apologize for the disappointment you had with our hotel policy and regret that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Never ever again We decided to stay at this place because the last time we stayed at Extended Stay across town had a sewer issues and the rooms smelled horrible. Checked in at 7pm after a hard day of working. Lobby had 4 other people waiting for their rooms to be clean. Some people had been waiting a hour. After checking in there were no toiletries, only 2 body towels and no washcloths. Woke up to a kitchen full of ants too. Never ever again will I stay here or any of their facilities in any town every again.
Business response:
Emily, thank you for staying at our hotel. We apologize for your disappointment with the in-suite amenities and the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
No shower curtain. No glasses or utensils. No stopper or basket drain in bathroom sink Lots of filth on the base of toilet as well as old powdery construction debris behind toilet Exhaust vent louvres had stalagmites of accumulated debris Outside stairs were very dirty A stack of trash in front of our unit's door(a transient came and went through it before groundskeeping finally picked it up) 4 piles of garbage in parking lot including discarded furnishings (still not picked up in a 4 hour period) interior hallway by elevato... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Room smelled of smoke and the rug was filthy with stains. Paid 169.00 to be disappointed
Business response:
Devon, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hot... read more
This is a property that os used a lt rental. Psrking difficult. Very basic roon.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us and for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
We tried to check in at 6pm, because we were going to a comedy show at 7. Waited in line 35 minutes because there was only ONE person working. Numerous people ahead of us were complaining because of problems with their rooms. One man had a clock that didn’t work, one lady’s keys didn’t work and another lady needed a working coffee pot. Finally it was our turn... she assigns us a room. We get all the way up to the 3rd floor and the room is a disaster and disgusting. The beds were unmade, there were alcohol bottles everywhere.... read more
Business response:
Thank you for your review. We are sorry for the unpleasant encounter you experienced at check-in and the poor service by our staff. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your comments and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.