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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is run down and beaten up. We were first given keys to a room that was occupied and then a room that wasn’t going to work for our family with the leaking kitchenette faucet. We didn’t feel safe and the breakfast included is going to the main office for a “grab n go”. I booked the wrong type of hotel for us hoping there would be space and ease of use, but I was wrong.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate teams, and we’re taking immediate steps to prevent such incidents from happening again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The service is basically nonexistent - it took 30 minutes to be seen at the front desk for the hotel, our room was dirty, no one seemed to know any answers to questions, they were clearly very short on staff, and the wifi didn't work just to name a few issues. Don't bother staying here!
Business response:
Thank you for taking the time to write a review of our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the respective teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope that you will give us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
nosily wall and floor above, bathroom sink stopped up, no door on sink cabinet, had to move night stand to plug in lights, A/C have a cord coming out, was most likely the temp control, A/C only work now and then gave up on it. The good part was it was cheap, will stay at a motel 6 next time, Sorry wish I could give a better review.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
El cuarto esta muy susio mucho polvo latina muy Susia Y había dos toallas debajo del lavabo susias
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
DO NOT Stay Here Worst customer service I have ever experienced! "Free" wifi was awful! The rooms aren't like they are pictured. Upon arrival, check in clerk was rude. Floor in room was sticky, no carpet, dresser was in poor shape. I asked 3 times for a coffee pot then got told they were too busy and I had to go down to get it myself. I got a surprise package from home that was delivered on Friday but nobody told me. The sender told me about it Monday and I had to go get it myself. I stayed 10 days and never had a housekeepe... read more
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We enjoyed hosting your stay but we are so sorry we failed to meet your expectations. As an extended stay property and to keep a more at home feel, our services are on a limited basis. However, should you request anything of us, we are always willing to accommodate. We apologize this was not your experience and this has been addressed with our team. Friendly service with a smile is necessary to make our guests feel welcomed and appreciated. We... read more
Business response:
Ivonne, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Litter on the grounds around the hotel. TV was unplugged. On checkout day room door would no longer stay closed or lock.
Business response:
Thank you for reviewing our hotel. We are sorry for the issues you had in your room and also for the inconvenience it caused. We have shared your concerns with our maintenance team to fix the door immediately. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Things were dirty and broken The service clerk was very nice but there was no way he could help with the condition of my room. I actually took pictures there were so many things broken amd dirty in my room. I asked to be moved and that room was even worse. I went back to my original room only because i did not was to sleep iny car that night. The second room didnt have have a comforter on the bed. The first room had the tv pulled from the bolts on the dresser. :( i will not stay there again and sleep uncomfortable. I didnt e... read more
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Bad customer service The older lady in the office was so rude too me and told me she couldn’t check me in early but checked my sister in early and had a whole attitude problem because the office lady said it was her day off and she shouldn’t be working that day her customer service was horrible but the guy who ended up checking me in later that day did an awesome job.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.