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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They could not figure how to check me in. Clueless front desk person and said over booked and should come back when someone could handle the booking. I left and went somewhere else.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your concerns have been shared with the front desk team to ensure a better experience going forward. We understand the frustration and truly hope you will provide us another opportunity to make it up to you on your next visit. Sincerely, Hotel Management
They state that they didn’t have my reservation from Expedia. Didn’t have a double room ready for my sister in law. No coffee pot in the room. Do iron, ironing board. Checked out a hair dryer. Free breakfast as listed was granola bars. The second night there we had roudy neighbors drinking alcohol and playing loud music in the stairwell. I called at 11 pm to the front desk from my cell phone as the room phone didn’t work. An employee came down and laughed with them, telling them that they know better. The partying continued ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback has been shared with every department involved. We hope you w... read more
I did not like that they do not clean your room everyday. I called the front desk and they told me they clean your room every seven days. The breakfast was only packaged muffins, granola bars and coffee. The kids were disappointed there was no pool. Perhaps I should have read the hotel details closely. Staff were very friendly and helpful.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope ... read more
This was the worst hotel I’ve in many years. The cost of the room was about $190. Black mole in the carpet. I which I could upload the pictures. Cigarette butts all over. Left over beer boxes under the stair well. The shower would not drain. Standing in ankle deep water. Expedia you should take this property off your list. Nothing what I expected.
Business response:
Thank you for staying with us during your visit. It was disheartening to read the odor and housekeeping issues in your room. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. Your concern regarding maintenance has been shared to fix it immediately. We are sorry for this unpleasant experience and would ... read more
Worst place ever Was checked in to the first room that had no bed sheets, no shower curtain, no towel, food left in refrigerator & a blood stain on mattress. 2nd room had no shower curtain, no towels and a stain on the bed blanket. Jamie Fylnn, manager said she refunded my money, but a week later she has refused to authorize refund
Business response:
Dear Mark, your feedback is valued and we are so sorry for not meeting your expectations. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We are also sorry if the promised refund has yet to post to your account. We would appreciate additional information so we may properly investigate and follow up with you. We welcome any opportunity to regain your trust and invite you back for the experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.