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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited 30 minutes before the front desk person finished smoking. We checked in at4 pm there were no towels in our room we had to walk back to the office to requests
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk associate to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We would like to regain your trust and hope you will... read more
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Horrible Horrible experience. Worse stay ever
Business response:
Denise, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Not worth it. I would not stay here again. The decor in the room was not finished. There were screws and holes in the wall where a picture was supposed to be. The paint was not finished. The room was smelly and it did not look clean or wiped down. Some of the staff were friendly but they had only one check in computer so the line was long. I was looking forward to a relaxing weekend and it was except for the hotel. Not worth the money.
Business response:
Tamara, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely,... read more
Nope... I’ve stayed her numerous time since December while I do renovations on my place. In a nutshell I made an error and booked the same night twice while I was already on premises and just looking to extend my stay (the irony right?) Anyway, they wouldn’t refund me for the double booking and if I wanted the room for the itenerary I meant to have I’d have to pay for tomorrow night. So basically I paid for five nights and I’m staying four. Never again. So you made $100 but you lost future business from me and anyone that as... read more
Business response:
Rodger, thank you for being loyal to our brand. We are sorry for the unfortunate incident you encountered and regret the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
All ok in area but cockroaches were in room. Guess hard to prevent but I’ve never seen that before
Business response:
Thank you for being our guest. We are sorry for the insects you encountered and that ruined your stay. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Efren, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I was dissappointed with the bed. It was not comfortable at all. The ad showed free breakfast but it was just a grab and go type deal. One of the nights I had to come out of the room during the night to my car and a homeless man stayed outside of the hotel walking around the buildings. When I turned on the heater to my room, there was a burnt scent that took a while to clear. I will not be staying there for my next visit to Santa Rosa.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Once more we apologize and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.