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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty broken nightstand and electric plugs dirty and out dated bathroom at last the smell of rotted fries that didn’t let us sleep.shame on management.
Business response:
Thank you for the feedback. We are sorry for the odor you encountered in your room and that damper your sleep. Your concerns regarding the housekeeping and maintenance issues have been shared with the appropriate staff to ensure a better experience going forward. Once again, we are sorry and hope to have the chance to make it up to you whenever your travels bring you back. Sincerely, Hotel Management
This place was so bad. The front desk staff was nice. Get to the room and there are no towels, no remote control, the dresser is barely hanging on it's hinges. My daughter opens a drawer and there are someone elses dirty clothes in it. The door from the inside was flithy, like someone threw a couple of coffee against it. The filter in the bathroom was thick with dust and grime. The bedding looked like it wasn't washed from the last guest(s). There was a couple sleeping and sitting in their car outside my window all night/all... read more
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. Please note, our in-room amenities are available at the front desk and are complimentary. We will remind them to communicat... read more
NEVER STAY HERE Upon arrival we asked for a coffee pot as they are not already in the room. The front desk worker obliged, but neglected to provide coffee cups. Once in the room we had to summon the front desk again as the room had a filthy floor. The worker came and swept, but did not mop. The worker also removed a platic bag that was placed over the smoke detector.As the evening went on we had to request wash cloths. We had to wipe down the beadside table as it was greasy, request batteries for the remote and wash the stic... read more
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Never again will we stay This was probably the worst I have ever delt with. Got there to check in at 7pm, no rooms cleaned had to wait in the lobby for 2 hours for the poor girl that is a housekeeper to clean the rooms and run the front desk. Someone called in sick. Then once we finally got our room it was still dirty and no towels. We had to go buy our own towels since the hotel didn’t have any clean. Terrible experience!!
Business response:
Amanda, thank you for reviewing our hotel. We apologize your room was not ready upon your arrival and for the housekeeping issues you encountered in it. Your comments have been discussed with the appropriate teams to make sure we are consistent with our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Disappointed Very disappointed! The outside was very dirty, major cobwebs around the building and stairs, and the cement extremely filthy. We had to request dishes, took more than an hour,we had to ask for cloths hangers, we needed hand towels, kitchen towels, but saw how busy she was, we decided to wait. I was Surprised their was not daily room service. The grab and go breakfast, was ridiculous, no one restocking the bins with bars and muffins. The front desk receptionist was very nice, but was handling the front desk and ... read more
Business response:
Grace, thank you for staying at our hotel. Although you liked our front desk associate, we are for all the problems you encountered and regret the disappointment you had with our hotel policies. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Also, your comments regarding the cleanliness issue have been shared with our housekeeping team to be more diligent in their work. We hope you will consider a future stay as we would welcome the opportunity ... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.